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Jun 10, 2014 7:44 AM in response to Carterniteby jason269,Hello, Carternite.
Thank you for visiting Apple Support Communities.
Here are some troubleshooting steps that I would recommend going through when experiencing this issue.
For best results
- Verify that your iOS device is using the latest version of iOS available and that the app you're printing from isup to date.
- Make sure that your AirPrint printer has the latest firmware version installed. Check your printer's documentation or contact the printer vendor for more information. A firmware update may be available, even if you just bought your printer.
- AirPrint printers connected to Wi-Fi networks work with iOS. AirPrint printers connected to Wi-Fi or Ethernet networks work with OS X.
- Wi-Fi capable AirPrint printers must be connected to the same home Wi-Fi network as your iOS device or Mac.
If you are unable to print
Check these things if you are unable to print, or if you see the message "No AirPrint Printers Found":
- Make sure your printer has paper, and enough ink or toner installed.
- Make sure your printer is connected to the same Wi-Fi network as your iOS device.
- Make sure your printer has power and is turned on. Try turning your printer off and then back on again to see if it resolves your issue.
- Check to see if your printer has any error lights or indicators displayed on the printer's control panel. Check the documentation that came with your printer to clear any errors displayed.
- Check with your printer's manufacturer to see if any firmware updates are available for your printer.
Notes:
- AirPrint printers connected to the USB port of an Apple AirPort Base Station or AirPort Time Capsule are not supported with AirPrint.
- Some Wi-Fi AirPrint printers can take several minutes to join a Wi-Fi network after being turned on. Make sure that your AirPrint printer is connected to your Wi-Fi network before attempting to print.
Important: Printers not listed in this article are not supported by AirPrint. To search for an AirPrint printer model, use the Find feature of your web browser (usually Command-F) to search the list below.
http://support.apple.com/kb/ht4356
Cheers,
Jason H.
