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Helpful answers
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Jun 12, 2014 8:33 AM in response to Jenaminby bobby_d,Hello Jenamin,
After reviewing your post, I have located an article that can help in this situation. It contains helpful advice concerning restoring devices:
Restoring iPod to factory settings
http://support.apple.com/kb/ht1339
Additional Information
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD