You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Sync issue - I have an iPhone 5 running latest software 7.1.1. Since the update I noticed that my photos weren't syncing in My Photo Stream album on my pc.

I have an iPhone 5 running latest software 7.1.1. Since the update I noticed that my photos weren't syncing in My Photo Stream album on my pc. The photos taken do show up in My Photo Stream folder on my iphone and ipad. I have googled and noticed that this is quite a widespread problem.


I must stress that I have never had a problem with photos from my iPhone not syncing with my pc before. This is the first time I have encountered this problem, so this has nothing to do with my Wi-Fi or my pc because nothing has changed in that respect. My pc's operating system is Windows 7 Home Premium 64 bit.


6 days ago I took steps to try and kick start syncing again by uninstalling the iCloud panel on my pc.


1. Uninstalled the iCloud panel.


2. I saved all the photos that were in my My Photo Stream on my pc to another folder.


3. Deleted the My Photo Stream folder.


4. Rebooted.


5. Downloaded iCloud Control Panel 3.1 for Windows from support Apple site and installed on my pc.


6. Logged in to iCloud, set up syncing.


7. Rebooted.


I noticed that there is now a folder on my pc called iCloud Photos with subfolders which one is My Photo Stream as well as my share iPhone folders.


The photos are still not syncing.


I have only 34 photos in My Photo Stream on my pc.


I have deliberately taken random photos over the last few days since the actions of uninstalling and re installing the iCloud panel.

Out of a dozen which I took yesterday, only one has showed up in My Photo Stream on my pc. Only 6 photos out of fifty photos which I have taken since uninstalling/reinstalling the iCloud panel have appeared in My Photo Stream on my pc.


My iPhone shows that I have 980 photos in My Photo Stream so it shows that something is not quite right with syncing to the pc.


Hopefully someone has an answer or a fix?


Thanks for reading.

iPhone 5, iOS 7.1.1

Posted on Jun 9, 2014 9:44 PM

Reply
3 replies

Sync issue - I have an iPhone 5 running latest software 7.1.1. Since the update I noticed that my photos weren't syncing in My Photo Stream album on my pc.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.