kcufu
Level 1 (0 points)

Q: Don't remember security Q's, and "rescue email" isn't working.

All I wanted to do was buy an album yet here I am almost an hour later trying to fix this bullcrap.

 

I recently started using a seperate itunes id (I used to share one with my family) that I created a while ago and since this is the first time I'm actually using it it is asking me to answer security q's and I honestly cannot remember what my answers were for the life of me. I tried to reset them using my "rescue email" but I have recieved nothing after about 14 tries. I attempted changing my alternate email, figuring that would change my rescue email, but I soon found out it would not. I am stuck not being able to change my security q's without my rescue email, and a rescue email that won't recieve and can't be changed. Now my account is locked and I've wasted time I could've spent listening to my new album had apple's purchasing process and customer service not been so atrocious.

 

I must say, this whole thing has really turned me off from apple and while I was considering switching to iphone after years of dedication to galaxy I'm not sure I want to anymore.

 

$5 and the biggest hug you've ever seen to ANYONE who can help me fix this. I will be eternally greatful.

Posted on Jun 9, 2014 10:41 PM

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kcufu

Q: Don't remember security Q's, and "rescue email" isn't working.

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  • Helpful answers

  • by Niel,

    Niel Niel Jun 9, 2014 10:42 PM in response to kcufu
    Level 10 (314,528 points)
    Mac OS X
    Jun 9, 2014 10:42 PM in response to kcufu

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.

     

    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.

     

    (108085)

  • by Kappy,

    Kappy Kappy Jun 9, 2014 10:42 PM in response to kcufu
    Level 10 (271,850 points)
    Desktops
    Jun 9, 2014 10:42 PM in response to kcufu

    Alternatives for Help Resetting Security Questions and/or Rescue Mail

     

         1. If you have a valid rescue email address, then use this procedure:

             Rescue email address and how to reset Apple ID security questions.

     

         2. Fill out and submit this form. Select the topic, Account Security. You must

             have a Rescue Email to use this option.

     

         3. This is the only option if you do not already have a valid Rescue Email.

             These are telephone numbers for contacting Apple Support in your country.

             Apple ID- Contacting Apple for help with Apple ID account security. Select

             the appropriate country and call. Ask to speak to the Account Security Team.

     

         4. Account security issues almost always require you to speak directly to an

             Apple representative to securely establish your identity as the account holder.

             You can set it up so that Apple calls you, either immediately or at a time

             convenient to you.

     

                1. Go to www.apple.com/support.

                2. Choose Contact Support and click Contact Us.

                3. Choose Other Apple ID Topics and choose the appropriate topic for

                    your issue.

                4. Follow the onscreen instructions.

     

             Note: If you have already forgotten your security questions, then you cannot

             set up a rescue email address in order to reset them. You must set up

             the rescue email address beforehand.

     

    Your Apple ID: Manage My Apple ID.

                            Apple ID- All about Apple ID security questions.

  • by kcufu,

    kcufu kcufu Jun 9, 2014 10:43 PM in response to kcufu
    Level 1 (0 points)
    Jun 9, 2014 10:43 PM in response to kcufu

    Not to mention, I redeemed $15 in the account. I have money in there I now can't retrieve OR use.

  • by kcufu,

    kcufu kcufu Jun 9, 2014 10:48 PM in response to Niel
    Level 1 (0 points)
    Jun 9, 2014 10:48 PM in response to Niel

    I realize I can reset the questions, it's the rescue email I need to change. I wouldn't be having this problem if I could change the rescue email because from there I could change the security questions.

     

    I'm not an idiot. I understand the importance of the security questions.

  • by kcufu,

    kcufu kcufu Jun 9, 2014 10:50 PM in response to Kappy
    Level 1 (0 points)
    Jun 9, 2014 10:50 PM in response to Kappy

    "Note: If you have already forgotten your security questions, then you cannot

             set up a rescue email address in order to reset them. You must set up

             the rescue email address beforehand."

     

     

     

     

    Ok, so am I just stuck in limbo? I can't change my rescue email unless I change my security Q's, and I can't change my security Q's unless I change my rescue email???

  • by Niel,

    Niel Niel Jun 9, 2014 10:51 PM in response to kcufu
    Level 10 (314,528 points)
    Mac OS X
    Jun 9, 2014 10:51 PM in response to kcufu

    It isn't possible to change the rescue email without supplying two of the answers; if someone could, it would be a way of bypassing them. Only Apple can resolve this issue.

     

    (108086)

  • by kcufu,

    kcufu kcufu Jun 9, 2014 10:54 PM in response to Niel
    Level 1 (0 points)
    Jun 9, 2014 10:54 PM in response to Niel

    So basically, the only way this can possibly be solved is by calling apple at a resonable time tomorrow and waiting for an ungodly amount of time on hold?

  • by Niel,

    Niel Niel Jun 9, 2014 10:56 PM in response to kcufu
    Level 10 (314,528 points)
    Mac OS X
    Jun 9, 2014 10:56 PM in response to kcufu

    Correct.

     

    (108087)

  • by Kappy,

    Kappy Kappy Jun 9, 2014 11:12 PM in response to kcufu
    Level 10 (271,850 points)
    Desktops
    Jun 9, 2014 11:12 PM in response to kcufu

    Apparently, you don't read very carefully since your conclusion is not substantiated. You don't need a rescue email address to reset your questions. But you must contact Apple to do that as outlined in Items 3 and 4.