Hi My itunes has stopped working after latest upgrade. I have tried copying the files over as suggested online and I have also deleted all Apple software and re-installed it but this hasn't worked either. Any ideas?
iOS 7.1.1
I hope it's safe to say you have windows...when you I installed itunes did you uninstall it and the components in order...I found out the hard way that that was important...if you go don't do it in order you could leave "pieces"....followthis http://support.apple.com/kb/ht1923
After you have itunes and the components uninstalled restart your computer then reinstall itunes
I hope it's safe to say you have windows...when you I installed itunes did you uninstall it and the components in order...I found out the hard way that that was important...if you go don't do it in order you could leave "pieces"....followthis http://support.apple.com/kb/ht1923
After you have itunes and the components uninstalled restart your computer then reinstall itunes
Thank you so much for replying. I did as you said but ran into difficulties trying to uninstall Bonjour, my PC couldn't find it on the drive but the logo is up there. I went ahead anyway but same thing happened. I see it's stored on my e drive but for some reason I can't access it yo uninstall.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2
Thanks, I am a total twit here and know nothing about computers. Do you think the fact I couldn't find Bonjour is a reason why the reinstall wouldn't work or maybe that's why itunes has stopped working!
There is a possibility that Bonjour is still installed and running even though you don't see a removal entry for it. If so then the service was probably running when you tried to reinstall which would be likely to have caused a problem. The steps in the second boxof the user tip should ensure that all Apple software is removed before you try to reinstall. If one of the components still fails in install in the usual way the sectionInstall missing components has additional advice.
tt2
Thanks for your help. This worked! Why does it have to be so difficult to sort these problems out and to even find out what's wrong in the first place??? I was ready to give up and start using Spotify!!!
You're welcome. 🙂
It is about time that software was smart enough to identify the problem and offer to heal itself there and then.
tt2
i don't believe it, had a successful installation was listening away, accessed the store and everything was right with the world. I shut down iTunes and reopened it 10 minutes later and the same message appeared. iTunes has stopped working?? I tried again and quickly ran diagnostics. It said Secure Link to iTunes Store failed. URL /iTunes/win/11.3/was not found on this server. Would be a reason?
There may be some connection here between your error message and the fact that iTunes Help is currently broken for 11.3. That should be at http://help.apple.com/itunes/win/11.3/ but is missing, so either the wrong url has been stored in the program or somebody forgot to enable the web pages on the server when the new build went live.
tt2
itunes has stopped working no solution given
