1 Reply Latest reply: Jun 10, 2014 12:42 AM by King_Penguin
arie1_80 Level 1 (0 points)

I have been unable to reset my security questions - suggestions welcome please

  • King_Penguin Level 10 (120,044 points)

    How have you tried to reset them ? If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170


    If you don't have a rescue email address (you won't be able to add one until you can answer your questions), or don't have access to the email account, then you will need to contact Support in your country to get the questions reset.


    Contacting Apple about account security : http://support.apple.com/kb/HT5699


    When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620

    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570