Q: iPad Facetime connectivity problems

Hi Liz,

It sounds like there is a FaceTime connection issue between the two devices. Take a look at the article linked below, it has some suggestions that may resolve the issue.

iOS: Troubleshooting FaceTime

http://support.apple.com/kb/ts3367

If you encounter issues making or receiving FaceTime calls, follow these steps:

1. Update both devices (your device and your friend's device) to the latest version of iOS.
   If you started to have issues making or receiving FaceTime calls after April 16, 2014, you or your friend may have an expired device certificate. Updating both devices will resolve this issue.
2. Verify that FaceTime is enabled in Settings > FaceTime.
   • If the issue persists or if you see the message "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
   • If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't disabled in Settings > General > Restrictions.
3. Verify that the date and time are set correctly: Tap Settings > General > Date & Time and turn on Set Automatically.
4. Verify that both parties have an active Internet connection and are connected to a Wi-Fi network or a cellular data connection.
5. Verify push functionality using Mail or other applications that use this feature. FaceTime uses push notifications to send and receive invitations.
6. Make sure that you have the correct phone number or email address.
7. Restart your device.
8. If using FaceTime over a Wi-Fi network, go to the steps to resolve Wi-Fi network issues.

Wi-Fi network issues

• Make sure that your Wi-Fi network is set up using the recommended settings for Wi-Fi routers and access points.
• If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
• If you're using router, firewall, or security software that restricts Internet access, make sure that the ports documented in Using FaceTime behind a Firewall are open.
• FaceTime requires a broadband connection. Performance might vary according to network throughput and usage.

FaceTime over Cellular

• Find out if your carrier supports FaceTime over cellular.
• To enable FaceTime over Cellular, tap Settings > Cellular, then turn Use Cellular Data on for FaceTime.
• If you make changes to your account, you might need to restart your device for the account change to be picked up.

-Jason