My iTunes does not show or play the 6000 songs in my library. It will only play a portion of purchased songs. I am 70 and no computor guy.

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My iTunes does not show or play the 6000 songs in my library. It will only play a portion of purchased songs. I am 70 and no computor guy.

Suddenly my iTunes on my Windows7 home system won't access my 6000 songs library. It opens with a new "screen" so I assume another helpful up date from Apple did this. It accesses some small amount of purchased music but nothing that was working just two days ago. How can a 70 year old non-software engineer get his old library to show up and play. Because Apple is the most troublesome least user friendly company I have ever worked with I can't see purchasing from them in the future. Apple makes MS look helpful.

iPod classic, iOS 7.1.1

Posted on Jun 10, 2014 9:42 AM

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Answer 1

Jason L

Community Specialist

Jun 12, 2014 7:33 AM in response to Oregonmusic

Hi Oregonmusic,

Welcome to Apple Support Communities.

It sounds like most of your music has gone missing since updating iTunes. The article linked below describes the issue that you are seeing and provides some step-by-step instructions that should help you out.

No content shows up in iTunes after updating

http://support.apple.com/kb/ts1967

Symptoms

After upgrading iTunes, if your music, videos and other content do not show up in iTunes, follow these steps to bring back your missing content:

Resolution

Quit iTunes.

Download and install the latest version of iTunes.

Use the Finder (Mac) or Windows Explorer (Windows) to go to the iTunes folder that contains the iTunes library files:
Mac OS X
/Users/username/Music/iTunes/
Microsoft Windows Windows XP and Windows 2000
\Documents and Settings\username\My Documents\My Music\iTunes\
Microsoft Windows Windows Vista and Windows 7
\Users\username\Music\iTunes\

Drag the iTunes Library file from the above location to the Desktop.

Open the Previous iTunes Libraries folder in the iTunes folder.

Locate the file named iTunes Library YYYY-MM-DD where YYYY-MM-DD is the date you upgraded iTunes (Year-Month-Day).

Drag this file to the iTunes folder (the enclosing folder).

Rename this file to iTunes Library.

Open iTunes.

You should now see your missing content in iTunes.

Additional Information

iTunes: Where to find the contents of your iTunes library

iTunes creates an empty library file in Windows

If you still do not see your missing content in iTunes, follow the steps in iTunes Store: Finding missing purchases and downloads.

-Jason

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Answer 2

Oregonmusic Author

Level 1

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Jun 15, 2014 7:38 AM in response to Oregonmusic

I went online and downloaded a third party piece of software that brings everything back from your iPod and into iTunes. Simple, almost nothing required but to open this software and plug in iPod. It takes a while but it brought back all 8000 songs plus to my computer. Lesson I learned is that you need to keep iPod sync'd, because mystery problems are common at Apple.

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