After upgrading to maverick; help & other functions not working
After upgrading to maverick; help and other functions not working?
iMac, OS X Mavericks (10.9.3)
Dertails, please. Which help and which other functions.
5 replies
in my ical calendar - help function not working -- also my computer seem to be very sluggish.
Is help working in other apps? As for sluggishness, see:
Mac Maintenance Quick Assist,
Mac OS X speed FAQ,
Speeding up Macs,
How to Speed up Macs,
Macintosh OS X Routine Maintenance,
Mac troubleshooting: What to do when your computer is too slow,
Essential Mac Maintenance: Get set up,
Essential Mac Maintenance: Rev up your routines,
Maintaining OS X,
Five Mac maintenance myths and
Myths of required versus not required maintenance for Mac OS X for information.
Help is not working in any application -- When i select show help topics - >no content display
at best its intermitment how to request works
Sometimes just closing and reopening the Help window will clear up the problem. If it doesn't, log out or restart the computer and try again. Otherwise, you may need to delete the Help cache.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Caches/com.apple.helpd
Right-click or
control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A Finder window should open with a folder selected. Move the selected folder to the Trash. Log out, log back in, and test. Help pages will be slow to load at first.
If that doesn't work, the problem may be caused by network conditions. It may go away by itself, though I can't say how long you should wait.
A persistent failure to load help data has been reported as an issue with satellite networks. Test on a different network, if possible. I've also seen at least one report that Photo Stream in iCloud can mysteriously interfere with Help. I'm not sure whether that's true, but try disabling Photo Stream, if applicable.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combinationcommand-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
After upgrading to maverick; help & other functions not working