Sometimes it takes 10 seconds just to move a window…help what can I do? Its driving me crazy. I can hear the hard disc chugging away. Sorry Im sure this questions been asked a million times before.
iMac, OS X Mountain Lion (10.8.5)
Download and run Etrecheck. Copy and paste the results into your next post. It's a diagnostic tool that was developed by one of the most respected users here in the ASC.
OT
Do you have a backup of your important work and other files?
Well kind of. I did a back up last month to my external HD but I will run another now.
Thanks I will do that now.
Do that before anything else. Preferably, create two backups. The symptoms you describe are consistent with a failing hard disk drive, but other causes are certainly possible.
EtreCheck version: 1.9.11 (43) - report generated 10 June 2014 19:58:55 BST
Hardware Information:
iMac (27-inch, Mid 2010)
iMac - model: iMac11,3
1 3.2 GHz Intel Core i3 CPU: 2 cores
4 GB RAM
Video Information:
ATI Radeon HD 5750 - VRAM: 1024 MB
System Software:
OS X 10.8.5 (12F45) - Uptime: 22 days 3:50:13
Disk Information:
ST31000528AS disk0 : (1 TB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Hard Drive (disk0s2) / [Startup]: 999.35 GB (769.89 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5680H
USB Information:
Mitsumi Electric Apple Optical USB Mouse
Brother HL-2030 series
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
PI-239 USB 2.0 Drive 1 TB
INTENSO (disk3s1) /Volumes/INTENSO: 1 TB (936.25 GB free)
Generic Mass Storage Device 7.95 GB
NO NAME (disk2s1) /Volumes/NO NAME: 7.94 GB (6.49 GB free)
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.SAC.driver.SACPeripheralDeviceType05_539S (1.3.0d1) Support
[not loaded] com.wacom.kext.pentablet (5.2.3) Support
Problem System Launch Daemons:
[failed] com.apple.wdhelper.plist
Problem System Launch Agents:
[failed] com.apple.accountsd.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.printtool.agent.plist
[failed] com.apple.rcd.plist
[failed] com.apple.scopedbookmarkagent.xpc.plist
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.SwitchBoard.plist Support
[running] com.cleverfiles.cfbackd.plist Support
[loaded] com.macpaw.CleanMyMac2.Agent.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS5ServiceManager.plist Support
[running] com.wacom.pentablet.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
[running] com.zeobit.MacKeeper.Helper.plist Support
User Login Items:
SmartDaemon
iTunesHelper
BitTorrent
uTorrent
CFAgent
SacReminder
Internet Plug-ins:
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support
Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update
QuickTime Plugin: Version: 7.7.1
WacomNetscape: Version: 1.1.0-6 Support
SharePointBrowserPlugin: Version: 14.1.0 Support
WacomSafari: Version: 1.1.0-6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0
Safari Extensions:
Amazon Shopping Assistant: Version: 1.1
Ebay Shopping Assistant: Version: 1.1
Searchme: Version: 1.3
Audio Plug-ins:
AirPlay: Version: 1.7 - SDK 10.8
iSightAudio: Version: 7.7.1 - SDK 10.8
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.8
User iTunes Plug-ins:
TuneUp Visualizer: Version: 2.4.0 - SDK 10.7 Support
3rd Party Preference Panes:
PenTablet Support
Flash Player Support
Growl Support
NTFS-3G Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
11% Finder
5% WindowServer
3% Safari
1% Adobe Photoshop Lightroom 4
1% Adobe Photoshop CC
Top Processes by Memory:
1.41 GB Adobe Photoshop CC
307 MB WebProcess
196 MB Safari
156 MB Adobe Photoshop Lightroom 4
106 MB WindowServer
Virtual Memory Information:
62 MB Free RAM
1.68 GB Active RAM
1.65 GB Inactive RAM
626 MB Wired RAM
10.04 GB Page-ins
12.03 GB Page-outs
First thing to do is remove CleanMyMac2. It's essentially malware in that is does more harm than good as it often removes some system files. You can try the developer's instructions for that that are described here: How To Uninstall CleanMyMac 2? Complete Removal of Mac Apps.
Once it's removed reboot and rerun Etrecheck.
Hmmm. Do I just delete it from the applications folder - will that be enough? The instructions say go to 'uninstaller' to get rid of it all but I do not have that app and it looks like its part of the cleanmymac bundle.
I am just backing up my HD and will restart and run the diagnostic again. Thanks for your help.
See:
Mac Maintenance Quick Assist,
Mac OS X speed FAQ,
Speeding up Macs,
How to Speed up Macs,
Macintosh OS X Routine Maintenance,
Mac troubleshooting: What to do when your computer is too slow,
Essential Mac Maintenance: Get set up,
Essential Mac Maintenance: Rev up your routines,
Maintaining OS X,
Five Mac maintenance myths and
Myths of required versus not required maintenance for Mac OS X for information.
You also installed MacKeeper which is very harmful to your system. Follow the developers instructions for uninstalling MacKeeper.
Going forward, DO NOT download any third party apps such as Anti - Virus, performance enhancing, cleaning, etc apps. OS X is not like MS Windows that relies on those types of tools. If you leave OS X alone that is the best thing you can possibly do.
Good catch. Missed MacKeeper entirely. That's alao really bad one.
Photogirl01:
Read this: Do not install MacKeeper: Apple Support Communities. It links to uninstall directions.
Hmmm. Do I just delete it from the applications folder - will that be enough?
No, and the developer's uninstallation instructions are not completely effective.
Using CleanMyMac to remove what it considers "junk" will corrupt a system.
CleanMyMac's uninstaller does not remove all its components. Only MacPaw, its developer, can know the reason for that, but I can think of two possibilities: either they are purposefully leaving those components behind for reasons known only to them, or they simply don't know what they're doing. Neither one of those possibilities is particularly comforting for the user.
I know of no way to recover from the effects of having used CleanMyMac than to completely erase the volume on which it was used, reinstall OS X and essential software from their original sources, and restore your essential work files and other documents from a backup that has not been corrupted by CleanMyMac or anything else.
MacKeeper on the other hand offers an effective uninstaller.
Follow these instructions to uninstall MacKeeper. They have been tested with the most recent version of MacKeeper. Earlier versions than the one released in 2012 require more extensive work to uninstall all its components.
If you actually used MacKeeper to alter your system, e.g. "remove excess binaries" or such, you will need to reinstall OS X as well as all your additional software. Uninstalling MacKeeper is insufficient to reverse the corruption it is capable of - once again, that is if you used it.
If you merely installed MacKeeper but did not use it to perform any particular action, the following instructions will suffice.
You will be asked to authenticate (twice):
You do not need to provide a reason for uninstalling it:
Just click the Uninstall MacKeeper button. You will be asked to authenticate again.
After it uninstalls you may empty the Trash and restart your Mac. All that will remain is an inert log file that does nothing but occupy space on your hard disk.
My mac is soooooooooo slow.
