GillesMartineau
Level 1 (0 points)

Q: Complete reset of an iPad

Hello Community,

 

I am trying to reset an IPad of a former employee.

 

Nothing can be done because the device is locked, bolted, chained to, stucked on, glued to and grafted to a «me.com» account.

 

I have performed a DFU operation, installing the latest iOS (7.1.1) and the device is still «registered» to the former employee's «me.com» account.

 

Now...

This MUST be feasible WITHOUT having to contact the former employee and asking him «Could you log on to your ME.COM account and kindly disconnect this account from the device, pleeeeeeease.»

I am certain that this proposed solution works in a perfect world, but DOES NOT work if the former user (in this case an employee who left in bad terms) cannot be reached.

 

So...

Before I throw out the unit - or use it as a sushi platter - how can I work around this problem ?

 

Thank you !

iPad 2, iOS 7.1.1, 32Gb - WiFi only

Posted on Jun 10, 2014 12:13 PM

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GillesMartineau

Q: Complete reset of an iPad

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  • by NathanL1192,

    NathanL1192 NathanL1192 Jun 10, 2014 12:17 PM in response to GillesMartineau
    Level 3 (780 points)
    Jun 10, 2014 12:17 PM in response to GillesMartineau

    Hi,

     

    Going into Settings, General, then Reset and 'Erase all Content and Settings' should reset the iPad back to new, and dissassociate any account.

     

    Here's some more information about removing devices from an Apple ID too:

    Associating a device to an Apple ID

     

    Let me know if this works,

     

    Nathan

  • by Philly_Phan,

    Philly_Phan Philly_Phan Jun 10, 2014 12:38 PM in response to NathanL1192
    Level 6 (13,576 points)
    iPhone
    Jun 10, 2014 12:38 PM in response to NathanL1192

    NathanL1192 wrote:

     

    Hi,

     

    Going into Settings, General, then Reset and 'Erase all Content and Settings' should reset the iPad back to new, and dissassociate any account.

     

    Here's some more information about removing devices from an Apple ID too:

    Associating a device to an Apple ID

     

    Let me know if this works,

     

    Nathan

    That will not work with IOS-7.  The anti-theft mechanism is pretty much unbreakable.  Thia iPad is now a flat rectangular brick.

  • by GillesMartineau,

    GillesMartineau GillesMartineau Jun 10, 2014 1:54 PM in response to Philly_Phan
    Level 1 (0 points)
    Jun 10, 2014 1:54 PM in response to Philly_Phan

    Yes, you're right, it does not work with iOS-7

    So this iPad *IS* a flat rectangular brick, or, as I said before : a sushi platter (and a very enpensive one at that)

     

    Now, I know it might be difficult for the good people at Apple to phatom this : but what if the former user CANNOT log in to his/her ME.COM account (e.g.: he/she is - God forbid - deceased) or what if the former user DOES NOT WANT TO log in to his/her ME.COM account (e.g. a disgruntled ex-employee)...

     

    Am I the only one who thought of these two (very plausible) possibilities ?

     

    BTW: this solution  [ http://smallbusiness.chron.com/wipe-ipad-factory-settings-passcode-55572.html ]  does not work either.

     

    Anyone else has an idea ?

  • by Philly_Phan,

    Philly_Phan Philly_Phan Jun 10, 2014 2:03 PM in response to GillesMartineau
    Level 6 (13,576 points)
    iPhone
    Jun 10, 2014 2:03 PM in response to GillesMartineau

    GillesMartineau wrote:

     

    but what if the former user CANNOT log in to his/her ME.COM account (e.g.: he/she is - God forbid - deceased)

    Hopefully the next of kin knows his/her email address and enough info to follow up here.

     

     

    GillesMartineau wrote:

     

    what if the former user DOES NOT WANT TO log in to his/her ME.COM account (e.g. a disgruntled ex-employee)...

    Other employers are able to foresee this possibility and take steps to ensure that they know the ID and password.

     

     

    GillesMartineau wrote:

     

    Am I the only one who thought of these two (very plausible) possibilities ?

    I've seen a dozen or so posts from individuals that "found an iPad just laying in the street" and they want help cracking the security "so that I can contact the original owner."  Hmmm...  I'm not claiming that you're in that category but, unfortunately, on occasion the wrong persons are harmed by security.  Heck, I was once denied boarding an aircraft and I've held TS clearance with "special tickets!"  Stuff happens.