SarahR722
Level 1 (0 points)

Q: I have obtained an advertising virus on my macbook air called safekeep and it creates numerous pop-ups when I use the internet regardless of the site or browser. I have unistalled and deleted it from my finder but it didn't go away

I have downloaded different browsers thinking that I could escape it but nothing has worked. I was wondering if anyone else has had a run-in with this?

Posted on Jun 10, 2014 1:26 PM

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SarahR722

Q: I have obtained an advertising virus on my macbook air called safekeep and it creates numerous pop-ups when I use the internet reg ... more

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  • by Allan Eckert,

    Allan Eckert Allan Eckert Jun 10, 2014 1:29 PM in response to SarahR722
    Level 9 (54,075 points)
    Desktops
    Jun 10, 2014 1:29 PM in response to SarahR722

    Read this to find out how to remove SafeKeep http://www.thesafemac.com/arg-savekeep/

  • by Linc Davis,

    Linc Davis Linc Davis Jun 10, 2014 3:09 PM in response to SarahR722
    Level 10 (208,037 points)
    Applications
    Jun 10, 2014 3:09 PM in response to SarahR722

    You installed the "SaveKeeper" adware. To remove it, please take the steps below.

    Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of the date it was posted, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment after a few days from now should look for more recent discussions or start a new one.

    1. From the Safari menu bar, select

    Safari ▹ Preferences... ▹ Extensions

    Uninstall any extensions you don't know you need. If in doubt, uninstall all extensions, including any with the name "RightCoupon," "SaveKeep," or similar. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.

    2. In the Applications folder, there may be an item with the name "SaveKeeper" or similar. Move it to the Trash and empty. If you get a warning that the item is in use, force it to quit, then try again.