Ryan Hargrove
Level 1 (5 points)

Q: Match process stalling out at end

I've been using iTunes Match for about a year and a half and have started experiencing a new problem in the last couple of days.  I've added a few new tracks to my library over the last couple of days and have attempted to "Update iTunes Match." However, the matching process is stalling out at the end.  It looks like it's just about to finish but then it never does.  I have downloaded the most up-to-date version of iTunes, I have stopped and restarted the "Update iTunes Match" process numerous times.  I have closed and reopened iTunes several times.  I have restarted my computer and started over.  Etc. Etc. and the same problem keeps occurring.  Last night, I let the matching process continue overnight and it still had not finished in the morning.  I am at my wit's end at this point.  It's only 11 new songs that I'm trying to get iTunes to Match.  Does anyone have a suggestion as to how to resolve this problem?  Thanks!

iPhone 5, iOS 7.1.1

Posted on Jun 10, 2014 12:41 PM

Close
Ryan Hargrove

Q: Match process stalling out at end

  • All replies
  • Helpful answers

first Previous Page 11 of 24 last Next

  • by bestlightimages,

    bestlightimages bestlightimages Jun 17, 2014 12:01 PM in response to John Duffy1
    Level 1 (0 points)
    Jun 17, 2014 12:01 PM in response to John Duffy1

    Have you got their email address please as if enough of us complain to them THAT IT IS NOT WORKING then they might just do something about it

     

    Thanks

     

    Steve

  • by Burkazoid,

    Burkazoid Burkazoid Jun 17, 2014 12:02 PM in response to John Duffy1
    Level 1 (0 points)
    Jun 17, 2014 12:02 PM in response to John Duffy1

    My library is mostly on another PC so when I disable Match, remove my local files, and re-enable iTunes Match, everything completes fine. I managed to add one new album (as I started adding them one at a time) which was completely "Matched" (not uploaded); however, I'm having issues when adding other albums - it'll either stick on the step 2 "matching" part, or stick at the start of "uploading tracks" part.

     

    I don't know how Apple can ignore so many people in this thread and just claim there isn't an issue (going by the email you got in response).

  • by bestlightimages,

    bestlightimages bestlightimages Jun 17, 2014 12:04 PM in response to Burkazoid
    Level 1 (0 points)
    Jun 17, 2014 12:04 PM in response to Burkazoid

    Well quite frankly I have really given up, tonight I have tried to load 50 albums one at a time into match, and successfully loaded 1 which completely matched, the other 49 all stalled on stage 3.

     

    But there isn't really a problem is there

  • by Duskcyclist,

    Duskcyclist Duskcyclist Jun 17, 2014 12:09 PM in response to bestlightimages
    Level 1 (0 points)
    Jun 17, 2014 12:09 PM in response to bestlightimages

    Does anyone else remember the time when you used to just right click "Add to iCloud" & just like that it was Matched or Uploaded. Those were the good old days.

     

    For months the ONLY way I've been able to get file to either Match or Upload was hit "Update iTunes Match" which takes infinitely more time because it analyzes your entire library verses recently added songs. Beyond frustrating. 

  • by Burkazoid,

    Burkazoid Burkazoid Jun 17, 2014 12:10 PM in response to Duskcyclist
    Level 1 (0 points)
    Jun 17, 2014 12:10 PM in response to Duskcyclist

    @duskcyclist, I've been the same. Always have to Update now instead of using right-click Add.

  • by Duskcyclist,

    Duskcyclist Duskcyclist Jun 17, 2014 12:12 PM in response to Burkazoid
    Level 1 (0 points)
    Jun 17, 2014 12:12 PM in response to Burkazoid

    Man, isn't it awful? I contacted Apple Support about two weeks ago after I reached my breaking point & they said they were aware of it. But "aware" & "fixing" are two very different things.

  • by bestlightimages,

    bestlightimages bestlightimages Jun 17, 2014 12:13 PM in response to Duskcyclist
    Level 1 (0 points)
    Jun 17, 2014 12:13 PM in response to Duskcyclist

    I emailed them 24hours ago, automated response, nothing since..........

  • by stuartmarshall,

    stuartmarshall stuartmarshall Jun 17, 2014 12:51 PM in response to John Duffy1
    Level 1 (0 points)
    Jun 17, 2014 12:51 PM in response to John Duffy1

    Well... today I received a phone call from Apple advising me that it was all fixed.

     

    If only.

     

    It's not fixed.

     

    It gets further - and actually starts to match in Stage 2, but never completes.

     

    It's badly broken, and over a week of a total outage their status page still shows NO ISSUES - which is absolutely disgusting, and to be honest a total lie on Apples part.

     

    The least they can do for their paying customers is acknowledge the fault - but no... everything is perfect.

     

    Very unhappy - considering cancelling iTunes match because of this and trying an alternative service.

  • by dallasjeff,

    dallasjeff dallasjeff Jun 17, 2014 1:06 PM in response to bestlightimages
    Level 1 (10 points)
    Jun 17, 2014 1:06 PM in response to bestlightimages

    I am going to try using email address  iTunesStoreSupport@apple.com

  • by bestlightimages,

    bestlightimages bestlightimages Jun 17, 2014 1:07 PM in response to dallasjeff
    Level 1 (0 points)
    Jun 17, 2014 1:07 PM in response to dallasjeff

    I think we all should - bloody bombard then

  • by bestlightimages,

    bestlightimages bestlightimages Jun 17, 2014 1:25 PM in response to bestlightimages
    Level 1 (0 points)
    Jun 17, 2014 1:25 PM in response to bestlightimages

    Emailed, and I will again and again until I get a reply

  • by jsc909,

    jsc909 jsc909 Jun 17, 2014 3:16 PM in response to Ryan Hargrove
    Level 1 (0 points)
    Jun 17, 2014 3:16 PM in response to Ryan Hargrove

    Same problem here, have tried all the usual tactics, and still stuck at 'uploading all remaining.....'. Have emailed support, sick to death of this unreliable service. It is too much to be able to put my music on my iOS devices?

  • by bestlightimages,

    bestlightimages bestlightimages Jun 18, 2014 1:21 AM in response to jsc909
    Level 1 (0 points)
    Jun 18, 2014 1:21 AM in response to jsc909

    And Apples reply :-

     

    Dear Stephen,


    Thank you for contacting iTunes Store Support. This is April and I'll be your Advisor for today.


    From reading your email, I understand that your iTunes Match subscription isn't working properly. I know how eager you are to get this sorted out. Please allow me to look into this for you.


    If you wish to troubleshoot once more, you can usually resolve most issues with iTunes Match by turning the service off and back on. Follow these steps for your operating system:


    - Mac OS X: hold down the Option key and choose Store > Turn Off iTunes Match. Then, go back to the same menu and choose Turn On iTunes Match.


    - Windows: hold down the Shift key and choose Store > Turn Off iTunes Match. Then, go back to the same menu and choose Turn On iTunes Match.


    - iOS device: tap Settings > Music > iTunes Match Off. Then, tap iTunes Match On.

    If the issue continues, see this article:


    iTunes Store: Troubleshooting iTunes Match

    http://support.apple.com/kb/TS4054

     

     

    Complete Joke

  • by stuartmarshall,

    stuartmarshall stuartmarshall Jun 18, 2014 3:19 AM in response to bestlightimages
    Level 1 (0 points)
    Jun 18, 2014 3:19 AM in response to bestlightimages

    Following the phone call I received yesterday from Apple confirming all is fixed (it isn't!) I've attempted to update my case number today, unfortunately after writing an update to them and clicking submit it errored with a 'We are unable to process this topic'.

     

    It's a complete joke is this situation, I can't face speaking to them again because it will lead nowhere - I'm not prepared to go through the turn it off, turn it back on, deauthorize, etc., etc... It's a server side issue at Apple. Needs fixing.

     

    If they'd just acknowledge the problem on their status page and keep us up to date on when we can expect it to work again then I'd be happy - at the moment I'm totally frustrated.

  • by Ray Hutchings,

    Ray Hutchings Ray Hutchings Jun 18, 2014 3:37 AM in response to stuartmarshall
    Level 1 (10 points)
    Jun 18, 2014 3:37 AM in response to stuartmarshall

    I have given up and turned iTunes Match off until it works. Still stalling during stage 2 and now whenever I turn it off and back on I am getting duplicate playlists created (up to four in some cases) and old play dates and counts being restored.

     

    Come on Apple, this really isn't what we expect from you. As a level of support for a production service you should be ashamed.

first Previous Page 11 of 24 last Next