Q: Match process stalling out at end

Added two more albums to my collection to my other two albums not working with Match. Same result. It is a server side error. Somebody at tech support has to be able to try this out and find the solution. It used to work!

I hate this type of reply. It is so frustrating when they give you a generic reply even after you have described all the steps you have taken to troubleshoot. It's like they don't even read or try to understand the issue but instead create a reply based on a few keywords they found in your email. Generic email messages like this only make it worse. Why isn't there a way to get a status on the issue that is affecting large numbers of people ? UGH

Well spoke directly to Apple Support UK who is calling me back in 90 minutes time and assures me he will rectify the situation - will keep you posted.

Sadly I've been through all of that and am still no closer to a solution. In fact I've had the call back who've confirmed it's all fixed.

It isn't.

It's completely broken - two weeks and counting...

Is this just affecting some of us? Or can literally no users upload new music (stuff that isn't matched) with iTunes Match? I'm just wondering why Apple aren't taking this seriously.

Me too! I thought I was close to it being fixed, but now it seems to have gotten worse (stalling earlier in Step 1 now).  I've actually resorted to using Google Play, which btw - is free and does what it said it will.  No smart playlists - but that's a trade-off on having my music on all my devices.

It is working sometimes for me now. But one thing I noticed which may be causing confusion is that the iCloud status shows "waiting" in iTunes, but if I close iTunes and relaunch it, the status changed to "Upload" and it's not because it uploaded upon relaunch. I noticed the discrepancy in the status when I clicked on the "Match" tab and that showed that all music was available in iTunes match. That's what made me think that the music was uploaded but the status in iTunes had not been changed. I also verified by opening iTunes on another Mac and it showed the status as "Uploaded" even though the status on the Mac that did the uploading still showed "Waiting"

I'm tempted to cancel the auto renew on iTunes match if this continues on much longer, not much point in having a service that partially functions. Might be time to look at alternatives out there.

What's frustrating is the only workaround I have for this is to go back to tethering my iPhone and other devices and manually syncing my iMac, MacBook Pro's and iPhone. This means I have to choose one of my Mac's to tether the iPhone to

45 minute phone call from Apple (UK) who connected remotely, talked me through the process of what I am doing and where it is stalling, disconnected router and reconnected, did all the usual things like turn off match and turn on, and then he himself stumbled as not knowing what to do, but will be phoning me back on Monday (playing for time).

But he did make me believe that another upgrade will be due very soon, to resolve these issues. Do I believe him.

NO

Have they even acknowledged the existence of this thread? Has anyone pointed them to it?

I had a problem with Match last week (I was among the first who posted a complaint/query) but it has been working for me over the past few days without any problems.  All music that I have added (several dozen digital albums - bought from Amazon/other mp3 digital stores, such as Bandcamp) to iTunes has been Matched (not only added to cloud but matched as mp4).  I did a bunch of albums last night.

So, Match *is* working for some people, including those who were unable to use the service last week.  Someone evidently changed something and fixed something - but evidently that change hasn't affected every user...                      

Yes, "Matched" songs are working for me too, but it won't upload anything that isn't matched.

I will pile on here as well.

I am bummed I did not see this post yesterday morning.  My problem is that I believed Apple's minimalist Match marketing webpage and signed up for the service yesterday afternoon.

Step 1 &2 seemed to work.  Step causes iTunes to crash on my 64 bit Windows 7 PC.  This ***** that I have 2,100 songs that will not upload.  I want a refund. Why would I want a service that is useless for 1/3 of my music?

Same for me too unfortunately... either it stops at "Matching your music with...." or at the uploading step. Neither of them goes through.
I sent Apple an email about it, mainly to add myself to the list of affected users... the more the merrier I guess. Hope they'll fix this soon as it's really really annoying by now.

Cheers,

Oliver

Hi, i'm in Italy and i'm having the same issue. iTunes Match is frozen at step 2.
I contacted the support but they do nothing…
I'm waiting...