Q: Match process stalling out at end

Hi Steve,

While Apple may have a presence on the forums they're not massively active apart from moderating. If you want to contact Tim Cook his email can be found on other websites and with a quick search, unfortunately email addresses can't be posted on this community.

I understand your frustration, there does appear to be a lot of people on the same boat. Hopefully it'll be resolved soon. If I do happen to get a reply from the email I sent on Tuesday I'll let you know.

Just mailed him thanks, not that it will have any effect.....but the more folk that do it the more chance with have.

Ok, so just tried on a completely different PC, different ISP, different part of the country! Same problem. So it's definitely not a router/software problem. My last successful "uploads" (i.e. stuff that wasn't matched) were back in May. Since June, this has pretty much stopped working for me. Anyone tried an older version of iTunes?

So, just had a call from Apple Uk tech support ( not iTunes ) who said she has been talking with various people within Apple and confirmed that Apple Engineers were working on the issue that appears to be effecting a number of people ( but not all ). She said that I should monitor the status of iTunes Match over the next 5/6 days but  get back to her after that period if it is still not working as it should.

I had previously sent screen shots of the iTunes Match process at all stages ( including where it finally hung on stage 3 ) to iTunes tech support who said he would forward my issue including the screen shots to Engineering. He also said that ......

"It seems likely that Match is going to have to be reset at the Engineering level and have you start all over again, because of the issues you've had with it so far. This is the "big hammer" that they use when it hangs and cannot be resolved by more ordinary means, which you seem to have tried all of."

So ....... I will wait to see next steps but it may take some time.

Bloody typical - are they suggesting that we have to start again?

If I installed the previous version prior to the update in early June do you reckon that would help?

Well I have gone back a step, now hanging in stage 2 and not stage 3 (the upload stage) since doing those stupid suggestions as suggested by Apple Support UK

Same here, I have a large library and every stage takes an age. I've wasted hours on this... and my last contact with support just told me to create new libraries and users. This is against a backdrop of the problems persisting on two machines and with 3 different ISPs. I can cope with outages but I really resent having my time wasted and being encouraged to take steps that mess things further up on the off-chance it might start working again.

I am not going to be re-uploading my entire library, if it gets to that point I will be looking for another service.

I have had match since the UK launch, and it really has been a pain on many occasions. Remember iOS7 update? Couldn't get any music on the phone for many days because the servers were overloaded. Now, I am in the same position, new music I can't get onto devices. Tedious!

What other services are there, all I want is a service that works and can listen to music via my IPad?

Amazon Music, looks a good bet, with 250,000 song capacity

I didn't try any of the alternatives much so far, and I am not sure if discussion of competitors is really appropriate on this forum, but a few of the big internet players offer cloud storage of music with iOS and OSX/Windows/android compatible player software for a paid subscription. And there is also the streaming services to consider.

Or just good, old-fashioned syncing music from itunes desktop onto iOS the old way. I am close to resorting to that already.

Well uninstalled itunes, downloaded an older version (11.1.0) and will install but can't open it.

I think I will resort to using the free 250-song amazon music service to get the new music I bought last week onto my iOS devices.

Are you listening, apple?

Yep me too, only subscribed to match 6 weeks ago after I saw it in action on my son in laws whilst holidaying in Spain, thought it was a great service....subscribed and two days later pop! it's all gone pear shaped. When asked for a refund Apple told me the refund would be pro rata - but hey it worked for two bloody days!

And now 4010 server errors, just trying to get albums to match

Bloody roll on what a waste of time