Ryan Hargrove

Q: Match process stalling out at end

I've been using iTunes Match for about a year and a half and have started experiencing a new problem in the last couple of days.  I've added a few new tracks to my library over the last couple of days and have attempted to "Update iTunes Match." However, the matching process is stalling out at the end.  It looks like it's just about to finish but then it never does.  I have downloaded the most up-to-date version of iTunes, I have stopped and restarted the "Update iTunes Match" process numerous times.  I have closed and reopened iTunes several times.  I have restarted my computer and started over.  Etc. Etc. and the same problem keeps occurring.  Last night, I let the matching process continue overnight and it still had not finished in the morning.  I am at my wit's end at this point.  It's only 11 new songs that I'm trying to get iTunes to Match.  Does anyone have a suggestion as to how to resolve this problem?  Thanks!

iPhone 5, iOS 7.1.1

Posted on Jun 10, 2014 12:41 PM

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Q: Match process stalling out at end

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  • by ricmsmith,

    ricmsmith ricmsmith Jun 26, 2014 2:47 PM in response to RJTUK
    Level 1 (4 points)
    iBooks
    Jun 26, 2014 2:47 PM in response to RJTUK

    Yep, mines stopped working again too. This is absolutely pathetic.

  • by Jon Lorrimer,

    Jon Lorrimer Jon Lorrimer Jun 26, 2014 3:11 PM in response to ricmsmith
    Level 1 (35 points)
    Jun 26, 2014 3:11 PM in response to ricmsmith

    Started working for me tonight. Not looked at in last hour or so. I got a support call from Apple last night. Told the caller I didn't need any trouble shooting. Just pointed out to her that forums we're full of complaints. She admitted they were aware of a server issue and are trying to fix it.

  • by richohara62,

    richohara62 richohara62 Jun 27, 2014 12:08 AM in response to Ryan Hargrove
    Level 1 (4 points)
    iPad
    Jun 27, 2014 12:08 AM in response to Ryan Hargrove

    This is really getting mysterious. It's still working here in Germany, a few moments ago I added a new album and it matched with the cloud.

    But hey Apple - I strongly recommend to inform all of your loyal users and fans around the world about what's really going on, what you're going to do  to fix it and please keep us all up to date with the progress you're making.

    Unfortunately your current behavior is not corresponding with the values you convey.

  • by GhetoGiun,

    GhetoGiun GhetoGiun Jun 27, 2014 5:47 AM in response to richohara62
    Level 1 (0 points)
    Jun 27, 2014 5:47 AM in response to richohara62

    Mine is working today in Italy. I've synched one new song, not in the store, I've downloaded on my iPhone…and, as usual, is truncated!

    This is an Apple payed service….AWESOME!

  • by bestlightimages,

    bestlightimages bestlightimages Jun 28, 2014 5:25 AM in response to GhetoGiun
    Level 1 (0 points)
    Jun 28, 2014 5:25 AM in response to GhetoGiun

    100%  pathetic.

     

    numerous phone calls from support UK my iTunes put in recovery mode for them to look at for over a week now, and we are into month 2 of it not working.

     

    email to Tim Cook CEO with a reply stating they would prioritise this 10 days ago.

     

    HA HA complete and utter waste of time and money as has worked for two full days since subscription

  • by stuartmarshall,

    stuartmarshall stuartmarshall Jun 28, 2014 5:59 AM in response to bestlightimages
    Level 1 (0 points)
    Jun 28, 2014 5:59 AM in response to bestlightimages

    At least you got a reply!! :-).

     

    ... I've had regular replies from iTunes support saying it's working... no it isn't... yes it is... etc... but it's still broken.

     

    It did briefly update most of my music, but then since then it's refused to update anything at all.

     

    They clearly know it's broken (despite the status page reporting it's all good...) but clearly haven't a clue how to fix it.

     

    It's been almost a month now... totally ridiculously poor service and if there was a decent alternative I'd be already there.

  • by bestlightimages,

    bestlightimages bestlightimages Jun 30, 2014 2:22 AM in response to stuartmarshall
    Level 1 (0 points)
    Jun 30, 2014 2:22 AM in response to stuartmarshall

    Was waiting for a further call on Saturday, never happened!!

  • by richohara62,

    richohara62 richohara62 Jun 30, 2014 9:01 AM in response to Ryan Hargrove
    Level 1 (4 points)
    iPad
    Jun 30, 2014 9:01 AM in response to Ryan Hargrove

    Maybe the problem's not solved yet. Have to say the matching process is working every second try or in other words: When I add a new album I I force the store to be updated but the process won't come to an end. Then I cancel the update phase and start it anew - voila with success.

    That's boring I feel like a beta tester. Never thought that Apple provides us banana-software that matures in the hands of the user.

  • by Burkazoid,

    Burkazoid Burkazoid Jul 7, 2014 11:59 AM in response to Ryan Hargrove
    Level 1 (0 points)
    Jul 7, 2014 11:59 AM in response to Ryan Hargrove

    I'm guessing it's working for everyone now since it's gone quite quiet in here?

     

    Tonight was the first night I've tried in a week or two and thankfully it has matched and uploaded successfully. Still have to use "Update iTunes Match" though - missing the days when you could just "Add to iCloud".

  • by Duskcyclist,

    Duskcyclist Duskcyclist Jul 7, 2014 12:03 PM in response to Burkazoid
    Level 1 (0 points)
    Jul 7, 2014 12:03 PM in response to Burkazoid

    I was wondering why it's been so quiet on here too. I can "Update iTunes Match" & that does work. But the add to iCloud is non-functional. I'm thinking we're all just hoping for a new version of iTunes that clearly says the problem is fixed? I miss the "Add to iCloud" days too.

  • by Duskcyclist,

    Duskcyclist Duskcyclist Jul 10, 2014 9:35 AM in response to Ryan Hargrove
    Level 1 (0 points)
    Jul 10, 2014 9:35 AM in response to Ryan Hargrove

    Well the new version of iTunes (11.3) doesn't fix anything. Thought for a slight second it would remedy the situation. How foolish of me.

  • by The Obviator,

    The Obviator The Obviator Jul 12, 2014 3:27 AM in response to Ryan Hargrove
    Level 1 (0 points)
    Jul 12, 2014 3:27 AM in response to Ryan Hargrove

    I got an email from iTunes Support suggesting I try a whole load of different things, including switching Genius off/on again, switching iTunes Match off/on again, creating new libraries etc.

    I told them that until I hear definitve reports that the service is working again as it should do, i.e. without having to faff around with extraneous measures to enable it to work, I am just not going to use it.

  • by swisskiltbear,

    swisskiltbear swisskiltbear Jul 15, 2014 6:05 AM in response to The Obviator
    Level 1 (5 points)
    iCloud
    Jul 15, 2014 6:05 AM in response to The Obviator

    Duskycyclist, iTunes 11.3 made it worse, at least for me.Match a

     

    Before 11.3 Match has only given me grief on my two notebooks where it's enabled. only running wihtout an error message and the necessity to deactovate and reactivate after every reboot if I run iTunes "as administrator".This started happening several months ago.

     

    Now it also hangs on my "master" PC where the main iTunes library lives, either hanging on "sendiing Information to Apple" or "Waiting for Apple to send Information" on its regular updates and it hangs there pretty much indefinitely. Pretty lousy for a service that is all but free.

  • by kirapw,

    kirapw kirapw Jul 16, 2014 7:34 PM in response to Ryan Hargrove
    Level 1 (0 points)
    Jul 16, 2014 7:34 PM in response to Ryan Hargrove

    Has there been ANY real fix? I just added Match today with iTunes 11.0.3.54 and it looks like I shouldn't have 5 reboots later and it just crashes on Windows 8.1 at the end of Step 2 saying it has encountered a problem.

  • by Burkazoid,

    Burkazoid Burkazoid Jul 21, 2014 12:57 PM in response to Ryan Hargrove
    Level 1 (0 points)
    Jul 21, 2014 12:57 PM in response to Ryan Hargrove

    Not working for me tonight. **** it Apple, I don't want to have to spend hours trying to get this to work every time I want to add an album...

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