iTunes Match says "Matching your music with songs from iTunes store".

I have the same problem so I called my lokal apple support here in Denmark.

They told me that I have the problem because I use Windows XP 😮 and they didn't have a solution - other than upgrade to Windows Vista, Win 7 or Win 8. Anyone with the same probelm on Win 7 og Win 8 or on a Mac ???

I'm running latest iTunes on OSX (Mavericks) and have exactly the same problem.

Have tried on Windows & OSX (all with latest iTunes) and it's totally broken.

Like I posted earlier, I can add songs that /match/, just not ones that need uploading.

Is Apple even checking this forum?

It would be nice if we could get an answer from Apple.on this problem

Agree... it's really frustrating reading on the status page that "all is well...". :-(.

I am experiencing exactly the same problems. I had a lengthy phone call with AppleCare about it and tried everything the friendly support suggested. I.e.: signin out of iTunes Match, reconverting the files, creating a new iTunes Library. Nothing helped. The problem persists on a second computer and with a new album I just bought today, so I agree that it seems to be a general problem on Apple's side. I will get back on the phone about this and point the support to this thread.

Yes, I hope so too. But I'm not sure if Apple is reading these forums ??

This is the problenm - I've struggling to find a genuine way to log this as a fault with Apple. Twitter is all over the story and there's lots of postings here - but absolutely no word from Apple including the most frustrating thing of all which is their status page showing all is well when it clearly isn't.

Not sure where to go next...

I highly doubt Apple wants to admit that they have a serious problem with the service, instead they want to suggest troubleshooting options, all of which DO NOT WORK. A support person gave me this number for iTunes Match support: 1-800-275-2273. I'll be calling them to tell them that they need to fix it soon or I will want a refund. Please let me know if it starts working for anyone.

Here's the thing, I think it worked for you because you imported a CD. It also worked for me when I imported several purchased AAC songs that I purchased elsewhere on iTunes. I think the problem comes when you try to import a stand-alone song received from somewhere different then the iTunes store or a CD rip.

Well, I contacted Apple this afternoon and went through the usual checks, etc. (which I'd already done).

They asked me to change my Apple ID password to one they gave me over the phone so that my account could be investigating by the engineering team in troubleshooting mode.

I went along with it, but bottled it after the call because the whole premise felt wrong - essentially I'd given them full control of my Apple account. I telephoned Apple myself and although they found the case ID etc. the guy I spoke to said that this didn't sound like Apple protocol at all and he sounded as nervous about my security as I did - so I've reset all my passwords which probably means Apple can't investigate but at the same time I'm protecting my privacy.

Anyone else heard of this troubleshooting mode?

Glad to know it's not only me, but yeah, it has been almost 1 week since I am unable to add songs to the cloud 😟 Here's hoping they release a fix for this soon.

As of 4:10 on 6/16, my iTunes Match is FINALLLLLLLLLYYYYYYYY updating. Hope it's just not a fluke.

Holy crap your right! 4:12pm EST everyting is matching! Thanks Apple!

Just loaded up itunes and am trying now ....