Q: iTunes Match says "Matching your music with songs from iTunes store".
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Jun 16, 2014 12:55 AMby Brodtgaard,I have the same problem so I called my lokal apple support here in Denmark.
They told me that I have the problem because I use Windows XP and they didn't have a solution - other than upgrade to Windows Vista, Win 7 or Win 8. Anyone with the same probelm on Win 7 og Win 8 or on a Mac ???
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Jun 16, 2014 3:53 AMby kid.A,I am experiencing exactly the same problems. I had a lengthy phone call with AppleCare about it and tried everything the friendly support suggested. I.e.: signin out of iTunes Match, reconverting the files, creating a new iTunes Library. Nothing helped. The problem persists on a second computer and with a new album I just bought today, so I agree that it seems to be a general problem on Apple's side. I will get back on the phone about this and point the support to this thread.
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Jun 16, 2014 5:31 AMby ExileAtkins,I'm glad to see that there are many people having the issues that I'm experiencing. So here's what I can say from seeing the replies. 1) it's every platform. Customer Service told someone that it was because they were running XP... Someone commented with the new Mac OS and I run Windows 7. So it's not that. 2) Someone else commented that it happens with the ones that iTunes can't match. I actually have added while albums that I know could match at least one track and there is still a freeze when matching. In my own experiments, I have found that the tracks that I have that I remove and re-add match fine. It has an issue when it's new tracks that I add that haven't been put into my library before. (I'm re-adding tracks because I erased my entire library data thinking it was corrupted and that's why it isn't working.) 3) This is still continuing with no sign that there will be a fix anything soon. I tried to add tracks again prior to writing this and the problem is still there. Apple hasn't released any statements and from what others are writing, they think that everything is fine.
Thanks everyone...and please keep posting. If it continues to have interest, this post might actually get taken seriously. Maybe Apple will take notice.
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Jun 16, 2014 6:03 AMby stuartmarshall,This is the problenm - I've struggling to find a genuine way to log this as a fault with Apple. Twitter is all over the story and there's lots of postings here - but absolutely no word from Apple including the most frustrating thing of all which is their status page showing all is well when it clearly isn't.
Not sure where to go next...
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Jun 16, 2014 7:54 AMby benJimBob,I highly doubt Apple wants to admit that they have a serious problem with the service, instead they want to suggest troubleshooting options, all of which DO NOT WORK. A support person gave me this number for iTunes Match support: 1-800-275-2273. I'll be calling them to tell them that they need to fix it soon or I will want a refund. Please let me know if it starts working for anyone.
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Jun 16, 2014 8:09 AMby YtseThunder,Just thought I'd weigh in on this. I myself had an issue on Wednesday, where I imported the album into iTunes on my iMac, then on all my other devices, all but the final two tracks of the album were working (with the final two greyed out, and two cloud outlines indicating 'in progress' next to the tracks on my iMac). When I got back to my MBA yesterday, I deleted the album from iCloud and imported the CD again, and it worked instantly! I uploaded another album yesterday on my MBA and this worked as normal. Again, today, I uploaded an album to my work PC using a fresh install of iTunes and it matched instantly.
I'm really rather confused as to why there was a problem in the first place. I assumed it was because of the sluggishness of my late-2008 iMac. However, it seems as though there's some behind-the-scenes change happening with Apple's cloud services and they're not managing it adequately, what with the recent problems with the Stores (which affected me as well).
EDIT: What was also interesting to me was the fact that the two tracks that weren't matched were supposedly in the cloud in ALAC format (which is how I imported them). This suggests there was an issue with matching and then uploading the tracks.
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Jun 16, 2014 8:29 AMby benJimBob,Here's the thing, I think it worked for you because you imported a CD. It also worked for me when I imported several purchased AAC songs that I purchased elsewhere on iTunes. I think the problem comes when you try to import a stand-alone song received from somewhere different then the iTunes store or a CD rip.
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Jun 16, 2014 8:33 AMby stuartmarshall,Well, I contacted Apple this afternoon and went through the usual checks, etc. (which I'd already done).
They asked me to change my Apple ID password to one they gave me over the phone so that my account could be investigating by the engineering team in troubleshooting mode.
I went along with it, but bottled it after the call because the whole premise felt wrong - essentially I'd given them full control of my Apple account. I telephoned Apple myself and although they found the case ID etc. the guy I spoke to said that this didn't sound like Apple protocol at all and he sounded as nervous about my security as I did - so I've reset all my passwords which probably means Apple can't investigate but at the same time I'm protecting my privacy.
Anyone else heard of this troubleshooting mode?
