iPhone 5s Screen easily scratched vs iPhone 4s and previous gen

Question

geo799 Author

Level 1

16 points

iPhone 5s Screen easily scratched vs iPhone 4s and previous gen

Hi there,

I've used iPhones since 2007 with upgrades at two years, skipping a generation (3GS - 4S - 5S..).

After using the 5s for 9 months, comparing it to my pristine 4S screen,

I see the 5S has developed a lot of minute almost 1" in lenght accross the screen,

everywhere - probably about 30 scratches visible in sunlight or regular light.

Same test applied to the 4S shows absolutely no scratch at all - after TWO years of use.

Since 3GS I haven't used a screen protector on the iPhones.

Did I get a bad batch or anybody else seen something similar ?

Thanks for any info,

George

iPhone 5s, iOS 7.1.1

Posted on Jun 10, 2014 10:46 PM

Reply

Answer 1

gdgmacguy

Level 7

21,891 points

Jun 11, 2014 7:05 AM in response to geo799

I've been using my 5S since it was released. No scratches. No screen protector. But, I also don't keep my iPhone in a same pocket as keys, pens, coins or anything else that could potentially scratch the case or glass.

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Answer 2

roaminggnome

Level 10

106,401 points

Jun 11, 2014 7:09 AM in response to geo799

I have used them as well since the beginning with no screen protector and have noticed no issues with scratches on the original, 4, 4s, 5 or 5s.

I keep mine in my front pocket, by itself - no keys, coins, etc.

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Answer 3

geo799 Author

Level 1

16 points

Jun 11, 2014 9:40 AM in response to roaminggnome

Oh, should have mentioned that I took, since day one, almost extreme care of them, never dropped or kept in pocket with other things - it doesn't have any screen protector but uses the same company's leather cases since 3GS, from Sena which protects quite well against scratches and dust.

I'm glad to hear though others don't experience the same situation, maybe I'll take mine in for a look - bought it online straight from Apple Store - what options do I have in this situation?

Thanks again,

George

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Answer 4

gdgmacguy

Level 7

21,891 points

Jun 11, 2014 10:13 AM in response to geo799

geo799 wrote:

what options do I have in this situation?

Thanks again,

George

None. Cosmetic damage is not covered under warranty. Since something you're doing is scratching the screen, get a screen protector.

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Answer 5

nmcgan

Level 1

0 points

Jul 24, 2014 9:46 AM in response to gdgmacguy

I have an Iphone 5s too and noticed a scratch the other day. I keep it in a pocket by itself in my purse in a case, not sure how it happened. I had the 4s for over 2 years, my husband has it now,and it looks brand new. I'm not happy with how easy this very expensive phone picks up scratches. I contacted apple, they pretty much said too bad unless I want to pay for a replacement. This might be my last iPhone.

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