yagmr
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Q: iphone 5 crashes

Recently, my iphone 5 has started to crash. I've realized it happens especially when it's connected to charger.  I've just reseted the software with recovery mode. However, the problem is not resolved. What would you suggest me to solve the problem? Last month, I've bought a new charger but I didn't realize this problem before. I have no problem with charging and I'm using original iphone charger.

iPhone 5, iOS 7.1.1

Posted on Jun 11, 2014 7:59 AM

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yagmr

Q: iphone 5 crashes

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  • by alex_h1,

    alex_h1 alex_h1 Jun 13, 2014 2:34 PM in response to yagmr
    Community Specialists
    Jun 13, 2014 2:34 PM in response to yagmr

    Hello yagmr,

     

    Thanks for using Apple Support Communities.

     

    What exactly do you mean that your iPhone "crashes?"  Is it turning off on its own unexpectedly?  If so, please follow the steps below to resolve the issue.

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen TS2802-ios7-charging-001-en.png. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/ts2802

     

    Take care,

    Alex H.