5 Replies Latest reply: Jun 12, 2014 11:39 AM by King_Penguin
Frkia Level 1 (0 points)

Hi,

I have "saytec@gmail.com" apple id. The email listed in security question section is not available any more. How can i change  and set my primary o alternate email as my rescue email?

  • King_Penguin Level 10 (120,171 points)

    Your rescue email address has to be unique on the account, so you can't have it the same as the primary or alternate email addresses.

     

    You can change the rescue email address by logging into the account via the 'manage your Apple id' button on http://appleid.apple.com, selecting the Password & Security section on the left-hand side of your account's screen, and then answering the security questions - you should then get a screen where you can change it : http://support.apple.com/kb/HT5620

     

    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • Frkia Level 1 (0 points)

    Dear king thanks for reply. But the problem is i forgot my answers to those questions! And im logging from iran and we dont have apple support here!

  • King_Penguin Level 10 (120,171 points)

    There isn't currently an iTunes store in Iran, so presumably you have another country's store on your account - when will be back in the country that you have on your account (you need to be in a country to use its store, so until you are there then you won't be able to buy/download anything from it) ?

  • Frkia Level 1 (0 points)

    You are right there isnt any apple store here in iran. We use vpn and gift card to buy from app store. :)

    What should i do now? I cant buy anything it just ask me the questions and give me the option to reset it with my old email!

  • King_Penguin Level 10 (120,171 points)

    You will need to wait until Apple open an iTunes store in Iran, or until you go to a country that already has an iTunes store (and in which you have a billing address) - using a country's store when you are not in it is a violation of the store terms which you agreed to