cpalminteri
Level 1 (0 points)

Q: My mid 2011 Mac Air runs slow when watching videos?

Hi any help would be useful. My 2011 mac air started running slow and heating up when watching videos ever since i upgraded my osx. I've tried downgrading and it didn't fix the problem. I went to apple and they replaced my logic board and fan, problem still isn't solved =\

Posted on Jun 11, 2014 10:23 PM

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cpalminteri

Q: My mid 2011 Mac Air runs slow when watching videos?

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  • Helpful answers

  • by cpalminteri,

    cpalminteri cpalminteri Jun 11, 2014 10:25 PM in response to cpalminteri
    Level 1 (0 points)
    Jun 11, 2014 10:25 PM in response to cpalminteri

    EtreCheck version: 1.9.11 (43) - report generated June 12, 2014 1:19:12 AM EDT

     

    Hardware Information:

              MacBook Air (11-inch, Mid 2011)

              MacBook Air - model: MacBookAir4,1

              1 1.6 GHz Intel Core i5 CPU: 2 cores

              2 GB RAM

     

    Video Information:

              Intel HD Graphics 3000 - VRAM: 288 MB

     

    System Software:

              OS X 10.8.5 (12F45) - Uptime: 1 day 12:56:29

     

    Disk Information:

              APPLE SSD TS064C disk0 : (60.67 GB)

                        disk0s1 (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) / [Startup]: 59.81 GB (9.27 GB free) (Low!)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

    USB Information:

              Apple Inc. FaceTime Camera (Built-in)

              Apple Inc. BRCM20702 Hub

                        Apple Inc. Bluetooth USB Host Controller

              Apple Inc. Apple Internal Keyboard / Trackpad

     

    Thunderbolt Information:

              Apple Inc. thunderbolt_bus

     

    Gatekeeper:

              Anywhere

     

    Kernel Extensions:

              [kext loaded] com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) Support

     

    Problem System Launch Daemons:

              [failed] com.apple.coresymbolicationd.plist

              [failed] com.apple.wdhelper.plist

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist Support

              [not loaded] com.logmein.logmeinblanker.plist Support

              [running] com.logmein.logmeinserver.plist Support

              [loaded] com.microsoft.office.licensing.helper.plist Support

     

    Launch Agents:

              [running] com.logmein.logmeingui.plist Support

              [running] com.logmein.logmeinguiagent.plist Support

              [not loaded] com.logmein.logmeinguiagentatlogin.plist Support

     

    User Launch Agents:

              [failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

              [loaded] com.facebook.videochat.[redacted].plist Support

     

    User Login Items:

              iTunesHelper

     

    Internet Plug-ins:

              FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

              Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update

              QuickTime Plugin: Version: 7.7.1

              JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

              SharePointBrowserPlugin: Version: 14.1.0 Support

     

    Audio Plug-ins:

              AirPlay: Version: 1.7 - SDK 10.8

              iSightAudio: Version: 7.7.1 - SDK 10.8

     

    iTunes Plug-ins:

              Quartz Composer Visualizer: Version: 1.4 - SDK 10.8

     

    3rd Party Preference Panes:

              Flash Player  Support

     

    Time Machine:

              Skip System Files: NO

              Mobile backups: OFF

              Auto backup: YES

              Volumes being backed up:

                        Macintosh HD: Disk size: 55.70 GB Disk used: 47.07 GB

              Destinations:

                        My Passport for Mac [Local] (Last used)

                        Total size: 465.61 GB

                        Total number of backups: 59

                        Oldest backup: 2012-10-03 16:37:16 +0000

                        Last backup: 2014-05-29 07:54:55 +0000

                        Size of backup disk: Excellent

                                  Backup size 465.61 GB > (Disk size 55.70 GB X 3)

              Time Machine details may not be accurate.

              All volumes being backed up may not be listed.

     

    Top Processes by CPU:

                   4%          WindowServer

                   1%          fontd

                   1%          Safari

                   1%          LogMeIn

                   0%          PluginProcess

     

    Top Processes by Memory:

              133 MB          PluginProcess

              116 MB          WebProcess

              57 MB          Safari

              47 MB          WindowServer

              45 MB          mds

     

    Virtual Memory Information:

              47 MB          Free RAM

              663 MB          Active RAM

              624 MB          Inactive RAM

              712 MB          Wired RAM

              5.67 GB          Page-ins

              10.40 GB          Page-outs

  • by John Galt,

    John Galt John Galt Jun 11, 2014 10:27 PM in response to cpalminteri
    Level 9 (50,514 points)
    Mac OS X
    Jun 11, 2014 10:27 PM in response to cpalminteri

    What are you using to watch videos? Safari? iTunes?

     

    Does your MBA work normally when not watching videos?

  • by cpalminteri,

    cpalminteri cpalminteri Jun 11, 2014 10:31 PM in response to John Galt
    Level 1 (0 points)
    Jun 11, 2014 10:31 PM in response to John Galt

    Safari. yeah its pretty normal its only when i start to watch vidoes that it gets hot and slows down

  • by John Galt,

    John Galt John Galt Jun 11, 2014 10:34 PM in response to cpalminteri
    Level 9 (50,514 points)
    Mac OS X
    Jun 11, 2014 10:34 PM in response to cpalminteri

    That MBA with only 2 GB memory is very limited in its ability to stream videos over the Internet. It is constantly swapping large amounts of data between RAM and flash memory, which is also quite limited.

     

    Given those limitations, it is probably working as best as it can possibly work.

  • by Lexiepex,

    Lexiepex Lexiepex Jun 12, 2014 12:13 AM in response to cpalminteri
    Level 6 (10,536 points)
    Mac OS X
    Jun 12, 2014 12:13 AM in response to cpalminteri

    I suppose herdware failures were solved by Apple.

    I don't see any horrible sofwares.

    2GB of Ram is low (I agree with John), but there is also much to low free disk space. Since you have more than 10GB page-outs (to an almost fulll disk) i am surprised that you can do anything at all.

    How to solve this dilemma?

    I propose to see what files you can delete from the harddrive (user files, do not use cleaning apps), any movies or that sort of files4-5GB will do wonders.

    Then i propose to completely delete Logmein, unless you do really need it. There is a free version Teamviewer that does the same as Logmein, but takes less resources from the system (and has a bit less screen color on the client).

    Furthermore I would upgrade to Mavericks, since Mavericks is much better in Ram handling (after you have made space free on the disk). Make backups, backups, before and after.

    Lex