RSD repair status: On hold - Part on order

from what ive read on here, it varies from user to user. some people are reported a couple days of turnaround others are reporting weeks


hope yours is the former

Hi Donald,

Mine's been waiting for a part since Sept 1. I just hope it gets the right "fix", this new logicboard/heat sink combo that I've read about. With that we'll hopefully be done with the dreaded RSD!

Oh yeah I've read the same, some are a few days (but some of those already have experienced RSD's after repair) to several weeks. I'm thinking another 3-5 days, given the backlog waiting for these new parts.
😟
Greg

My Macbook has been at the depot since Oct 25th with an estimated date of Sept 16th for the part to arrive. Same heatsink as everyone else. Prior to this they had my Macbook for another week and a half to repair a faulty logic board (onboard ethernet was bad). Customer service was unwilling to swap out for a new Macbook or expedite in part. Hold times were over 2 hours to talk to a customer service rep. Make sure to register your failed Apple experience at www.macbookrandomshutdown.com

Apple I hope you are reading this because you really blew it.

My macbook has been "on hold-part on order" since August 29th. Its awaiting a new heatsink and bezel part. One CSR I spoke to said they were to receive a shipment of heatsinks on friday but that has come and gone with no change to my status.

This is crazy, I've been with out my Macbook for almost 3 weeks...

I brought mine to the flagship apple store in NYC on 5th ave...on August 22nd.
Still waiting for parts 😟

From my own experience, call them via Apple care...wait for a real person, and ask for them to do a worldwide parts search. After 48 hours, if they don't have the parts expedited to the service depot, they are obligated to "take the next step." If you are patient through this process and follow up after the 48 hours of their "worldwide search," they will do the right thing. They replaced our MB after being unable to find the parts anywhere in the world. I'd be persistent, and they will come through for you.

iMac G5, MacBook Mac OS X (10.4.7)

This is the exact opposite of my experience, I've talked to a real person 5 times already over the course of my two "repairs" to my Macbook. Even after the expediated search failed to resolve the issue they still refused to replace my macbook. I will try again today and see if different supervisor makes a difference.

Really? I'm surprised that did not work for you. Yes, I truly hope you get a different supervisor...and get a replacement MB!

iMac G5, MacBook Mac OS X (10.4.7)

Elsewhere on this forum there is the implication that a new improved heatsink is being manufactured and that is the hold-up. Worldwide search won't help if the parts are not made yet, but it seems impossible to get consistent/accurate information. Very frustrating indeed. I just started a new non-profit and depend on my laptop for correspondence and fundraising (that's why I bought it).

macbook 1.83Ghz Mac OS X (10.4.7) At Applecare for RSD

i went to the fifth ave store too, just today the repair status updated to "part on hold" so the fun begins, and i sit here imagining the barbaric ritual of laptop repair :/. hopefully, given the time this happened, that the "new" heatsink makes it into my macbook, and yours, perhaps years from now we may all pass each other with repaired long-lived macbooks leeching off the same wireless network nearby, but i digress.