Lucky number slevin94
Level 1 (0 points)

Q: the connection of my MAC keeps shutting down!

I have a problem with my connection. It keeps shuting down almost every 15 minutes (technically not connected) but it's still somehow connected. I've checked for the diagnosis and it appeared that ISP, Internet, and Server are failed. If I turn off-then-on the wi-fi of it returns. AND SO ON..
Can I deal with such a problem from here (If yes how?) OR should i take the device to the company ?
please help,
Thanks

iMac, OS X Mountain Lion (10.8.4)

Posted on Jun 12, 2014 9:38 AM

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Lucky number slevin94

Q: the connection of my MAC keeps shutting down!

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  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jun 12, 2014 10:33 AM in response to Lucky number slevin94
    Level 10 (208,059 points)
    Applications
    Jun 12, 2014 10:33 AM in response to Lucky number slevin94
    Please test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.
         
    Step 1
      

    Take the applicable steps in this support article. The Wireless Diagnostics program generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.

      
    Step 2
       
    Disconnect all USB 3 devices. If you don't know which are USB 3, disconnect all USB devices except keyboard and mouse.

    Step 3

    If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. If you find that Wi-Fi works better with Bluetooth disabled, you should use the 5 GHz Wi-Fi band. Your router may not support it; in that case, you need a new router.

    Step 4

    Open the Network pane in System Preferences and make a note of your settings in the Wi-Fi service. It may be helpful to take screenshots of the various tabs in the preference pane. If the preference pane is locked, unlock it by clicking the padlock icon and entering your administrator password. Delete Wi-Fi from the service list on the left by selecting it and clicking the minus-sign button at the bottom. Then recreate the service by clicking the plus-sign button and following the prompts.

    Step 5

     

    Reset the System Management Controller.

    Step 6

    Make a "Genius" appointment at an Apple Store, or go to another authorized service center.

  • by Lucky number slevin94,

    Lucky number slevin94 Lucky number slevin94 Jun 12, 2014 12:04 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 12, 2014 12:04 PM in response to Linc Davis

    Thanks ,,

    I think it worked!
    i'll reply you if it goes wrong again