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Jun 13, 2014 6:17 AM in response to Misuki24by montyspyder,When you go to this page https://selfsolve.apple.com/agreementWarrantyDynamic.do and enter the serial number of your iPod, it will let you know if you are elibible for hardware repairs. After you've entered your serial number you can then set up a repair for your iPod. It will also let you know if you still have available telephone support, which you could call about this issue.