Problem with 'Mail'

Question

Level 1

5 points

Problem with 'Mail'

Good morning - I am using a Macbook Pro with OS 10.6.8 - my problem is with my Mail application - when I open Mail insead of just getting new emails I get the entire inbox of 1170 emails downloaded again - a few minutes later the process is repeated so that I end up with thousands of emails - any advice would be very appreciated as my email is virtually unworkable because of this - My ISP is BT and as yet I have not gone into the BT email server thing to see what has happened there.

Many thanks

Kincail

iMac, Mac OS X (10.6.8)

Posted on Jun 12, 2014 10:44 PM

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Answer 1

Eric Root

Level 10

684,033 points

Jun 13, 2014 7:49 AM in response to Kincaid666

Try re-indexing the mailbox. This can take awhile if you have a lot of mail.

Reindex messages

and/or

Try rebuilding the mailbox. This can take awhile if you have a lot of mail.

Rebuild mailbox

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Answer 2

Kincaid666 Author

Level 1

5 points

Jun 13, 2014 8:30 AM in response to Kincaid666

Hi Eric, Thanks for that, will do that right away - I decreased the problem by deleting all the emails in my BT server inbox so that Mail only has a brand new emails to download, though it still downloads them several times.

Kincaid

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Answer 3

Kincaid666 Author

Level 1

5 points

Jun 13, 2014 8:32 AM in response to Eric Root

Hi Eric, Thanks for that, will do that right away - I decreased the problem by deleting all the emails in my BT server inbox so that Mail only has a brand new emails to download, though it still downloads them several times.

Kincaid

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Answer 4

Kincaid666 Author

Level 1

5 points

Jun 13, 2014 9:43 AM in response to Eric Root

Hi Eric, I have done as you suggested - I can't test it until I get some emails in the BT server as I deleted everything to stop it downloading all the time - I also went into the Mail preferences and cancelled download new mail every five minutes and made it a manual download.

I will get back to you soon - thanks again - you are the only one who responded

Kincaid

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Answer 5

Eric Root

Level 10

684,033 points

Jun 14, 2014 7:00 AM in response to Kincaid666

You are welcome. I hope it gets fixed.

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Answer 6

Kincaid666 Author

Level 1

5 points

Jun 19, 2014 11:39 PM in response to Eric Root

Good morning Eric,

Sorry for the delay in getting back - unfortunately I still have the problem but I have got round it by logging into my BT account daily and deleting all the emails that have already been downloaded to my 'Mail' application so that they can't be downloaded more than once, also changed the Mail preferences to 'Download Manually'.

It is an extra little teradiddle but it only takes a few moments and I can live with that - thanks again for your help, Eric.

Kincaid

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Answer 7

Eric Root

Level 10

684,033 points

Jun 20, 2014 7:44 AM in response to Kincaid666

You are welcome.

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