Fujixerox DocuCentre-IV C4475 Cannot Print

Hi all, I have a Fuji-Xerox Docucentre-IV C4475 and OS X 10.9, whenever I sent a print job over to the printer, it is showing with an error (016-749). The job is processed in the OS perfectly and the error is on the printer. Can anyone help?

Posted on Jun 12, 2014 11:07 PM

Reply
1 reply

Jun 12, 2014 11:30 PM in response to Neokw77

Looking at the brochure/specifications for this printer, the Postscript kit is optional. So if you don't have this kit and you are using a Postscript driver on the Mac, then this could be the reason for this error.


The brochure also states that PCL is standard. So as a test, you could remove the printer from Printers & Scanners and create a new one, this time selecting the Generic PCL Laser driver included with the OS. Then see if you can print without the same error.


If the copier does have the optional PS kit then the error could be due to the protocol you selected when creating the printer. Some devices don't work with IPP, which is the default IP protocol set on the Mac. I would suggest you create the print queue using the HP Jetdirect-Socket protocol.


One other possible cause for the error is that the copier has some form of copy/print control enabled, but you have not set a supporting ID/PIN in the driver.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Fujixerox DocuCentre-IV C4475 Cannot Print

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.