iTunes is unable to browse album covers on this computer

Question

iTunes is unable to browse album covers on this computer

I upgraded to v7 and waited excitedly while it updated songs for gaps and artwork. Once it was done, I chose my "Purchased" playlist and went to browse by Cover Art to see the fanciness and I got this error:

"iTunes is unable to browse album covers on this computer."

in white over grey, where the cover art browser should be. No additional information.

I'm running Windows XP on a P4 2.66ghz with 1.28gb RAM. All recent updates installed, to my knowledge. I have 64mb of shared video memory.

Any clue as to why I can't browse? 😟

P4 2.66ghz, 1.28gb RAM, Windows XP

Posted on Sep 12, 2006 12:45 PM

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Answer 1

Sep 12, 2006 12:47 PM in response to Matthew Corkum

Oh, looks like someone else posted the same thing while I was typing my post. Feel free to combine this with the other, mods.

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Answer 2

toonz

Level 7

22,360 points

Sep 12, 2006 12:48 PM in response to Matthew Corkum

What video card do you have? Do you have the latest video drivers for it?

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Answer 3

LisaKay

Level 1

15 points

Sep 12, 2006 12:48 PM in response to Matthew Corkum

Or feel free to delete my topic 🙂

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Answer 4

Sep 12, 2006 1:13 PM in response to Matthew Corkum

I have the same problem with iTunes under Windows XP Pro.

My Windows box is a DELL Optiplex P4 2.8Ghz, 1GB RAM and the video card is a Matrox Millennium G550.

Forgot to add: While iTunes is displaying the message, the CPU usage is about 50%... Once I change the view it goes back to 0%.

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Answer 5

Sep 12, 2006 1:24 PM in response to Matthew Corkum

I have the same problem in Windows Server 2003 SP1 with all known updates installed.

Pertinent specs: dual 3.4 GHz Xeon, 4 GB RAM, ATI FireGL 5100 128MB dual-DVI.

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Answer 6

LisaKay

Level 1

15 points

Sep 12, 2006 1:24 PM in response to Matthew Corkum

I got it to work on my Dell Inspiron 9200, it just won't work on my work computer (which is an IBM)

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Answer 7

Infiz

Level 1

0 points

Sep 12, 2006 1:40 PM in response to Matthew Corkum

Same problem - iTunes doesn't offer any reason or solution to the problem.

Specs: P4 , XP Pro, 2GB Ram, ATI Radeon 9600 PRO w/ latest updates

Windows XP Pro

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Answer 8

Sep 12, 2006 1:57 PM in response to Matthew Corkum

I thought it might have been because I only have shared video memory, but it looks like folks with actual video cards (and decent ones at that) are having the same problem. Very weird.

To answer your question toonz, I have the most recent drivers from SiS, as well as the most recent drivers and updates for all my hardware and software.

iTunes v7 seems to be sluggish all around. Lots of HD seeks when browsing and such. Kind of wish I didn't update right away, since the coolest feature isn't working for me!

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Answer 9

his4eva

Level 1

4 points

Sep 12, 2006 2:04 PM in response to Matthew Corkum

Suck! I was so excited about the album covers. It doesn't work for me either. Running a brand new custom built PC.

AMD X2 Dual-core 3800+ with 2GBs of DDR. Anyone get it to work yet?

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Answer 10

Sep 12, 2006 2:16 PM in response to Matthew Corkum

My PC is having the same trouble except the albums are all pixelated and garbled (is that even a word?). The navigation under the albums is the same way. They move back and forth, but they just don't display correctly. 😟 Good thing I have 2 macs waiting for me at home!

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Answer 11

Brenor

Level 1

0 points

Sep 12, 2006 3:14 PM in response to Matthew Corkum

I had exactly the same problem. Just fixed it by upgrading to latest video driver.

I have an IBM ThinkPad T40 with a ATI Mobility Radeon 7500 video adapter. I updated with the latest driver from IBM's web site:

Version 8.133.2-050525a-024243C-IBM

The cover browser is now working. Yea!

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Answer 12

Sep 12, 2006 3:14 PM in response to Matthew Corkum

So, I've played around with video settings, all QuickTime settings, I've made sure iTunes has all my artwork (as best it can), I've rebooted numerous times... all to no avail.

Someone on ehMac had the same problem and upgrading to QuickTime 7.1.3 solved their problem. I already have QuickTime 7.1.3. I wonder if it's worth reinstalling it...

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Answer 13

Sep 12, 2006 3:39 PM in response to Matthew Corkum

I updated to iTunes 7.0.0.70 and when I try to view Movies I get an error at 002c22c and iTunes terminates.

Downloaded music in my library plays fine.

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Answer 14

Sep 12, 2006 3:56 PM in response to Larry Nolan

I did a restore to the checkpoint created when iTunes 7 + Quicktime was installed and then it restarted. I ran the older version of iTunes and got the message " iTunes Library.itl cannot be read because it was created by an earlier version".

How can I recover from this? I don't want to lose my library of purchased and imported music.

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Answer 15

Sep 12, 2006 4:56 PM in response to Larry Nolan

Learned on another thread that iTunes saves older .itl files in a folder ../iTunes/Previous iTunes Libraries/ and I just copied the latest saved file back to the ../iTunes/ folder and started version 6 and everything is ok now.

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