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Matthew Corkum Level 1 Level 1
I upgraded to v7 and waited excitedly while it updated songs for gaps and artwork. Once it was done, I chose my "Purchased" playlist and went to browse by Cover Art to see the fanciness and I got this error:

"iTunes is unable to browse album covers on this computer."

in white over grey, where the cover art browser should be. No additional information.

I'm running Windows XP on a P4 2.66ghz with 1.28gb RAM. All recent updates installed, to my knowledge. I have 64mb of shared video memory.

Any clue as to why I can't browse?

P4 2.66ghz, 1.28gb RAM, Windows XP
Reply by jamezilla on Sep 25, 2006 12:09 AM Helpful
One more important thing to check: DirectX isn't just installed, but actually activated.I had DirectX 9.0c installed on my computer but didn't have DirectDraw, Direct3D, etc. enabled.Start -> Run -> dxdiagSwitch to the Display tabClick Enable for all three acceleration options.Screen shots and details at the bottom of the page here:   Other OS   Win 2003 Server

All replies

  • Matthew Corkum Level 1 Level 1
    Oh, looks like someone else posted the same thing while I was typing my post. Feel free to combine this with the other, mods.
  • toonz Level 7 Level 7
    What video card do you have? Do you have the latest video drivers for it?
  • LisaKay Level 1 Level 1
    Or feel free to delete my topic
  • Daniel Jaramillo Level 1 Level 1
    I have the same problem with iTunes under Windows XP Pro.

    My Windows box is a DELL Optiplex P4 2.8Ghz, 1GB RAM and the video card is a Matrox Millennium G550.

    Forgot to add: While iTunes is displaying the message, the CPU usage is about 50%... Once I change the view it goes back to 0%.
  • archetypal Level 1 Level 1
    I have the same problem in Windows Server 2003 SP1 with all known updates installed.

    Pertinent specs: dual 3.4 GHz Xeon, 4 GB RAM, ATI FireGL 5100 128MB dual-DVI.
  • LisaKay Level 1 Level 1
    I got it to work on my Dell Inspiron 9200, it just won't work on my work computer (which is an IBM)
  • Infiz Level 1 Level 1
    Same problem - iTunes doesn't offer any reason or solution to the problem.

    Specs: P4 , XP Pro, 2GB Ram, ATI Radeon 9600 PRO w/ latest updates

      Windows XP Pro  
  • Matthew Corkum Level 1 Level 1
    I thought it might have been because I only have shared video memory, but it looks like folks with actual video cards (and decent ones at that) are having the same problem. Very weird.

    To answer your question toonz, I have the most recent drivers from SiS, as well as the most recent drivers and updates for all my hardware and software.

    iTunes v7 seems to be sluggish all around. Lots of HD seeks when browsing and such. Kind of wish I didn't update right away, since the coolest feature isn't working for me!
  • his4eva Level 1 Level 1
    Suck! I was so excited about the album covers. It doesn't work for me either. Running a brand new custom built PC.

    AMD X2 Dual-core 3800+ with 2GBs of DDR. Anyone get it to work yet?
  • The Cooler Level 1 Level 1
    My PC is having the same trouble except the albums are all pixelated and garbled (is that even a word?). The navigation under the albums is the same way. They move back and forth, but they just don't display correctly. Good thing I have 2 macs waiting for me at home!
  • Brenor Level 1 Level 1
    I had exactly the same problem. Just fixed it by upgrading to latest video driver.

    I have an IBM ThinkPad T40 with a ATI Mobility Radeon 7500 video adapter. I updated with the latest driver from IBM's web site:

    Version 8.133.2-050525a-024243C-IBM

    The cover browser is now working. Yea!
  • Matthew Corkum Level 1 Level 1
    So, I've played around with video settings, all QuickTime settings, I've made sure iTunes has all my artwork (as best it can), I've rebooted numerous times... all to no avail.

    Someone on ehMac had the same problem and upgrading to QuickTime 7.1.3 solved their problem. I already have QuickTime 7.1.3. I wonder if it's worth reinstalling it...
  • Larry Nolan Level 2 Level 2
    I updated to iTunes and when I try to view Movies I get an error at 002c22c and iTunes terminates.

    Downloaded music in my library plays fine.
  • Larry Nolan Level 2 Level 2
    I did a restore to the checkpoint created when iTunes 7 + Quicktime was installed and then it restarted. I ran the older version of iTunes and got the message "iTunes Library.itl cannot be read because it was created by an earlier version".

    How can I recover from this? I don't want to lose my library of purchased and imported music.
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