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itunes/bill

I was charged $31 for something but bought nothing and can't get through to anyone to discuss this

Stephanie

Posted on Jun 13, 2014 5:13 AM

Reply
21 replies

May 23, 2017 9:08 AM in response to swansoks

Where are you seeing this 'charge' ? Does it show on your iTunes account's purchase history : See your purchase history in the iTunes Store - Apple Support


If it does, and if nobody else has access to that account, contact iTunes Support if you haven't already done so : https://support.apple.com/contact . And change your account's password if you haven't already done so http://appleid.apple.com - after changing it : What to do after you change your Apple ID email address or password - Apple Support.

Jun 13, 2014 7:38 AM in response to jobugcampbell

How have you been trying to contact iTunes Support (these are user-to-user forums) ?


You've checked the purchase history on your account e.g. you didn't have any auto-renewing subscriptions and/or pre-orders that were due ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it, click on that and you should then see a list of your purchases.


If you don't recognise the item, and nobody else has access to your account or devices and made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com


If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

itunes/bill

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