ida-sofia
Level 1 (2 points)

Q: New iPhone 5c shut off randomly and won't turn back on?

I just got my new iPhone 5c about a month ago, and yesterday it randomly shut off and wont turn back on. I've tried restarting it and holding down the sleep/wake and the home button for 20-30 seconds and nothing worked. I also tried restoring it but my iTunes didnt detect my iPhone. And I've checked my charger cord and it worked with my friends iPhone... Any ideas?

iPhone 5c, iOS 7.1

Posted on Jun 14, 2014 9:43 AM

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ida-sofia

Q: New iPhone 5c shut off randomly and won't turn back on?

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  • by Jason L,

    Jason L Jason L Jun 16, 2014 8:53 AM in response to ida-sofia
    Community Specialists
    Jun 16, 2014 8:53 AM in response to ida-sofia

    Hi ida-sofia,

     

    Welcome to Apple Support Communities!

     

    It sounds like your iPhone isn't powering on correctly. Take a look at the article linked below, it provides suggestions that will help resolve the issue by troubleshooting or setting up service.

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/ts2802

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen TS2802-ios7-charging-001-en.png. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    My issue is still not resolved. What do I do next?

    Contact Apple Support.

     

    -Jason