5 Replies Latest reply: Jun 16, 2014 8:39 AM by Eric Root
Chikagostyle Level 1 Level 1

i have a 2008 imac with snow leopard.  i installed update 10.9.3 not realizing it's best for Maverick's users.  Now my Itunes 11.2.2 won't burn playlists to CD.   Anyone else with this problem?  CAn I uninstall the 10.9.3 update?  Also my HP scannerwill not save the displayed scanned document since this update!  it just saves gray.


AirPort Express 802.11N (2nd generation), Mac OS X (10.6.8)
  • Kappy Level 10 Level 10

    If you have your old system backed up then erase the drive and restore your backup. If you don't have a backup then backup your entire Home folder. Erase the drive and install Snow Leopard after which you can restore your Home folder from the backup.

     

    Clean Install of Snow Leopard

     

    Be sure to make a backup first because the following procedure will erase

    the drive and everything on it.

     

         1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came

             with your computer.  Insert the disc into the optical drive and restart the computer.

             After the chime press and hold down the  "C" key.  Release the key when you see

             a small spinning gear appear below the dark gray Apple logo.

     

         2. After the installer loads select your language and click on the Continue

             button. When the menu bar appears select Disk Utility from the Utilities menu.

             After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive

             size.)  Click on the Partition tab in the DU main window.  Set the number of

             partitions to one (1) from the Partitions drop down menu, click on Options button

             and select GUID, click on OK, then set the format type to MacOS Extended

             (Journaled, if supported), then click on the Apply button.

     

         3. When the formatting has completed quit DU and return to the installer.  Proceed

             with the OS X installation and follow the directions included with the installer.

     

         4. When the installation has completed your computer will Restart into the Setup

             Assistant. Be sure you configure your initial admin account with the exact same

             username and password that you used on your old drive. After you finish Setup

             Assistant will complete the installation after which you will be running a fresh

             install of OS X.  You can now begin the update process by opening Software

             Update and installing all recommended updates to bring your installation current.

     

    Download and install Mac OS X 10.6.8 Update Combo v1.1.

     

    Or you can:

     

    Try these in order testing your system after each to see if it's back to normal:

     

    1. a. Resetting your Mac's PRAM and NVRAM

        b. Intel-based Macs: Resetting the System Management Controller (SMC)

     

    2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:

     

         Boot to the Recovery HD: Restart the computer and after the chime press and hold down the

         COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the

         computer and after the chime press and hold down the OPTION key until the boot manager

         screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.

     

    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.

     

         Reinstall the 10.9.3 update: OS X Mavericks 10.9.3 Update (Combo).

     

    4. Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.

     

    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

     

    Reinstall the 10.9.3 update: OS X Mavericks 10.9.3 Update (Combo).

  • Lanny Level 5 Level 5
    expertise.macosx
    Mac OS X

    Are you sure about that? I wouldn't think that it would be possible to install a Mavericks update onto a SL system. I would think that the installer would refuse to run.

     

    Did you upgrade, as opposed to update, your Mac to Mavericks?

     

    What version of OS X are you currently running?

  • seventy one Level 6 Level 6
    expertise.peripherals
    Peripherals

    Must say, I asked myself Lanny's question too.    Check your OS X via the 'About this Mac' link in the Apple menu in the top menu bar. 

  • Roger Wilmut1 Level 9 Level 9
    expertise.itunes
    iTunes

    Software Update would not offer you Mavericks; when you run the installed from the Mac App Store you are installing a full version - so you now have Mavericks.

     

    If you were previously using an earlier version of iTunes the 'burn' facility has been moved. Click 'playlists' in the toolbar of the Music section, then control-click a playlist and choose 'Burn to disc'.

     

    Your HP scanner likely does not have the required driver under Mavericks - HP are notorious for not updating drivers, presumably in the hope of making you buy a new device. (They did this with my printer when I moved to Snow Leopard, and I did buy a new printer - but it was a Canon.)

     

    You may be able to use a third-party program such as VueScan to run the Scanner; or it may be possible that HP support can help you depending on how old the scanner is.

     

    Failing that, you could follow Kappy's instructions to reinstall Snow Leopard; or a preferable method might be to either create a partition or obtain an external hard disk, and install Snow Leopard there, together with the required driver. Then you could boot into either Mavericks or Snow Leopard as required.

  • Eric Root Level 9 Level 9
    expertise.macosx
    Mac OS X

    You can also try scanning with Applications/Image Capture.

     

    VueScan

     

    VueScan FAQ