6 Replies Latest reply: Jun 14, 2014 3:04 PM by TJBUSMC1973
ConsuelaEscuela Level 1 (0 points)

I've been so frustrated because I tried to make an in-app purchase, but then it said I needed to answer two questions that I answered 3 years ago to which I've forgotten the answers. So, in order to change the answers to the questions, I asked that an email be sent to me in order to change the answers. When I click for an email to be sent, it says that it sent to a random email that says p.....@yahoo.com. The only email that they have onfile for me starts with a b, and is much longer. Where did it send my verification email to? I still haven't been able to change the answers because it refuses to send the message to the email on file. Any help would be appreciated, thanks!


iPhone 4S
  • wavymitch Level 2 (405 points)

    This is the rescue email you put on file with your ID.

     

     

    If you don't know what the email address is that you put on file with your apple id, then you'll have to call applecare to assist with resetting those security questions

     

    800 692 7753

  • ConsuelaEscuela Level 1 (0 points)

    Except that I've never had an email that starts with a p, I've only had this one. I know what email I put on file with my Apple ID, and it evens says which one it has on file. That's why this is so odd, because it has my email on file, but it says it's going to send the verification to a random email.

  • TJBUSMC1973 Level 5 (7,497 points)

    Suonds liek yuo mistpyed soemtihng wehn yuo craeted yuor Aplpe ID.

  • ConsuelaEscuela Level 1 (0 points)

    I think I would've noticed because there's no p in my actual email.

     

    My question is, why doesn't it send the verification email to the email that's on file? The one that it says it has on file is my actual email address, but it says it sent the verifaction to some other email address, that's nowhere to be seen on file. I don't understand.

  • wavymitch Level 2 (405 points)

    because it's going to the rescue email that you set.

  • TJBUSMC1973 Level 5 (7,497 points)

    ConsuelaEscuela wrote:

     

    I think I would've noticed because there's no p in my actual email.

     

    My question is, why doesn't it send the verification email to the email that's on file? The one that it says it has on file is my actual email address, but it says it sent the verifaction to some other email address, that's nowhere to be seen on file. I don't understand.

     

    When you set up a rescue email address, that's the one that is used.  But you never verified your rescue email address, as you were directed to do when setting it up.

     

    From the Password & Security section of id.apple.com:

    "Give us a rescue email address where we can send you a link to confirm your identity and let you reset your information should any security issues arise. This address is only for communicating information about your security details. We won’t send any other types of messages to this address."

     

    You never bothered to verify your rescue email address, which is why you're running into this issue.

     

    Go back to id.apple.com.  Log in.  Go to Password and Security.  Generate the temporary support PIN.  Contact Apple Account Security.  Have them verify your identity, and then they can reset your security questions.  Then, pick three new security questions and answers that you can remember, then set up your rescue email address and VERIFY it.