clayher
Level 1 (0 points)

Q: internet connection problems with macbook pro

why does my mac book pro keep dropping the internet?  When I go into diagnostics it says the ips, internet and server have failed but if I restart the computer it will connect again. i have spoken to my internet provider and replaced my router which seemed to temporarily fix the problem.

MacBook Pro (Retina, 15-inch, Early 2013), OS X Mavericks (10.9.3)

Posted on Jun 14, 2014 3:27 PM

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clayher

Q: internet connection problems with macbook pro

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  • by jrui,

    jrui jrui Jun 14, 2014 3:29 PM in response to clayher
    Level 1 (15 points)
    Jun 14, 2014 3:29 PM in response to clayher

    Thats a Bad signal problem. Move closer to re router

  • by Linc Davis,

    Linc Davis Linc Davis Jun 14, 2014 3:36 PM in response to clayher
    Level 10 (208,059 points)
    Applications
    Jun 14, 2014 3:36 PM in response to clayher
    Please test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.
         
    Step 1
      

    Take the applicable steps in this support article. The Wireless Diagnostics program generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.

      
    Step 2
       
    Disconnect all USB 3 devices. If you don't know which are USB 3, disconnect all USB devices except keyboard and mouse.

    Step 3

    If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. If you find that Wi-Fi works better with Bluetooth disabled, you should use the 5 GHz Wi-Fi band. Your router may not support it; in that case, you need a new router.

    Step 4

    Open the Network pane in System Preferences and make a note of your settings in the Wi-Fi service. It may be helpful to take screenshots of the various tabs in the preference pane. If the preference pane is locked, unlock it by clicking the padlock icon and entering your administrator password. Delete Wi-Fi from the service list on the left by selecting it and clicking the minus-sign button at the bottom. Then recreate the service by clicking the plus-sign button and following the prompts.

    Step 5

     

    Reset the System Management Controller.

    Step 6

    Make a "Genius" appointment at an Apple Store, or go to another authorized service center.