Previous 1 2 Next 15 Replies Latest reply: Jun 14, 2014 8:37 PM by Meg St._Clair
jessi.wilson Level 1 Level 1 (0 points)

My university just switched our e-mail accounts to G-mail. I have been trying to set it up on my iPhone 5 but I keep hitting a wall. I go through the process in setting up the account... Just as google tells me to. Using exchange, m.google.com blah blah. At the end of the set up, it asks me for a password to "exchange". What is this? If i just click out of it and ignore it, another pop up comes up saying "cannot get mail - the connection to the server failed" WHAT DO I DO. how do i set up my email??

 

Thanks


MacBook Pro, Mac OS X (10.5.8)
  • ChrisJ4203 Level 8 Level 8 (35,305 points)

    It is asking for your email password.

  • Allan Sampson Level 10 Level 10 (123,365 points)

    Did your University set up the Gmail email accounts as Exchange accounts?

     

    If not, you cannot create the account as an Exchange account.

  • jessi.wilson Level 1 Level 1 (0 points)

    No, asking for the "exchange" password

  • jessi.wilson Level 1 Level 1 (0 points)

    Exhange is the account that google told me to use rather than using "gmail" or whatever other ones there are listed!

  • Meg St._Clair Level 8 Level 8 (42,365 points)

    jessi.wilson wrote:

     

    No, asking for the "exchange" password

    If your university is paying Google, they may have your accounts set up using Exchange servers. In that case, your email password and your Exchange password are one and the same. Try it.

  • jessi.wilson Level 1 Level 1 (0 points)

    I don't know if they did Allan. They gave us this link to google and it gave me a step by step in setting up the account and it said to use "exchange" rather than g-mail so that's what i did.

  • Meg St._Clair Level 8 Level 8 (42,365 points)

    Just use your email password where it says Exchange password.

  • ChrisJ4203 Level 8 Level 8 (35,305 points)

    The Exchange password is how you would access the Exchange server, which would be the password for your user, which would be your email password.

     

    However, as Allan has indicated, and I had forgotten, Google has stopped supporting Active Sync on the iPhone for accessing Gmail as an Exchange account on the iPhone. You need to recheck with your university IT department, since I would imagine they have prepared for this issue with iOS devices.

  • jessi.wilson Level 1 Level 1 (0 points)

    I tried putting in my email password and it did not work. the Pop-up says 'Password incorrect- enter the pasword for Exchange account "Exchange" '

  • jessi.wilson Level 1 Level 1 (0 points)

    Thank you Chris and Allan,

     

    I will check with my Uni IT guys!

  • Meg St._Clair Level 8 Level 8 (42,365 points)

    ChrisJ4203 wrote:

     

    However, as Allan has indicated, and I had forgotten, Google has stopped supporting Active Sync on the iPhone for accessing Gmail as an Exchange account on the iPhone. You need to recheck with your university IT department, since I would imagine they have prepared for this issue with iOS devices.

    Google stopped support Exchange accounts for free accounts, not paid ones. The University could still be using Exchange accounts.

  • ChrisJ4203 Level 8 Level 8 (35,305 points)

    You're welcome.

  • Allan Sampson Level 10 Level 10 (123,365 points)

    Delete the account and if you are able to set up the account using the Gmail account preset on the iPhone with your current password for the email account, the University has not set up the account as an Exchange account or there is a problem with the Exchange account setup with Google or your password has been changed.

  • ChrisJ4203 Level 8 Level 8 (35,305 points)

    That is true. I know that a number of educational institutions have changed over from hosting their own Exchange mail servers for students to a Gmail solution. They did it at the university where my son just graduated, however it was not set up as Exchange, they had to set it up as a regular Gmail account and fetch mail.

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