Previous 1 2 Next 15 Replies Latest reply: Jun 14, 2014 8:37 PM by Meg St._Clair
jessi.wilson Level 1 Level 1

My university just switched our e-mail accounts to G-mail. I have been trying to set it up on my iPhone 5 but I keep hitting a wall. I go through the process in setting up the account... Just as google tells me to. Using exchange, m.google.com blah blah. At the end of the set up, it asks me for a password to "exchange". What is this? If i just click out of it and ignore it, another pop up comes up saying "cannot get mail - the connection to the server failed" WHAT DO I DO. how do i set up my email??

 

Thanks


MacBook Pro, Mac OS X (10.5.8)
Reply by ChrisJ4203 on Jun 14, 2014 8:29 PM Helpful
The Exchange password is how you would access the Exchange server, which would be the password for your user, which would be your email password. However, as Allan has indicated, and I had forgotten, Google has stopped supporting Active Sync on the iPhone for accessing Gmail as an Exchange account on the iPhone. You need to recheck with your university IT department, since I would imagine they have prepared for this issue with iOS devices.
Reply by Meg St._Clair on Jun 14, 2014 8:28 PM Helpful
Just use your email password where it says Exchange password.

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