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Some keys not working intermittently r t y u i o

Occasionally, the following keys do not work at all: r t y u i o. I could go weeks with no problems, then one day, it will happen for 10 seconds every few minutes. I don't remember if it started before or after I installed Mavericks last October. It started happening more often (almost every day, many times per day) for the last week.


Has anyone seen this before? Any suggestions on fixing it? This is a MacBook Pro (15-inch Mid 2010) running 10.9.3.

MacBook Pro (15-inch Mid 2010), OS X Mavericks (10.9.2)

Posted on Jun 14, 2014 9:40 PM

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48 replies

Dec 1, 2014 2:00 PM in response to altme

I have the same problem and realized that it mostly occurs when the surface on which the macbook air is placed is not perfectly even. quite odd as on the same surface my old macbook from 2009 has no issues..probably has something to do with the thin body?

anyway, i'm glad that I found the fix - just move it to more even surface.


Also, others have noted similar thing on this forum

http://www.mac-forums.com/forums/apple-notebooks/307482-backspace-keys-not-worki ng-2013-macbook-air.html

Mar 8, 2015 4:56 AM in response to Alias7

Hi there.


I have unibody MacBook Pro (15-inch, Mid 2009) OSx Yosemite v10.10.2 and I found temporary (hope it will be permanent) solution to this problem. I also had problems with RTYUI keys. Tried everything without luck (incl. resetting PRAM, SMC). In safe mode I had the same behavior. For a minute I thought I need a new keyboard because of the hardware problem, technically a new uppercase because it's not that simple task to switch such keyboards... Also, after rebooting keys I had intermittent behavior of the RTYUIO keys – couldn't login properly. After the successful attempt of a login I enabled automatic login option just in case and started testing...


So I discovered that following manipulations solve the problem. Something makes Mouse Keys work improperly.


Go to the System Preference -> Accessibility -> Mouse&Trackpad -> Here, put and remove the check from the 'Enable Mouse Keys'. Then, on the same window go to the 'Options'. There, do the same (put and remove check) on option called 'Press the Option key five times to toggle Mouse Keys'.


After I did that, my problem with RTYUI sporadically working keys disappeared. No reboot required. I hope this problem gone forever. Apple should do smth about it.

Apr 19, 2015 10:05 PM in response to Alias7

I am having the EXACT same issue with keys R T Y U I O seeming to have some sort of strange lag to them ever since I downloaded the last Yosemite update, 10.10.3 using a late 2011 Macbook Pro 15 Inch. I contacted Apple and they suggested I restore the operating system, which did not correct the issue. It seems to be happening very sporadically without any particular rhyme or reason. Strangely I have found that holding all of those keys down at the same time will correct the issue temporarily. It does not seem to be hardware related, but seems to be associated with the software and auto correction or something like that. It's a lagging, rather than an issue with the keyboard itself. Any help would be greatly appreciated.

Apr 19, 2015 11:32 PM in response to Auslandar8

"It does not seem to be hardware related, but seems to be associated with the software and auto correction or something like that. "

So see if you can go to an earlier OS or Time Machine backup prior to the update.

Otherwise here's an analysis I did of a keyboard failure of those exact keys.

Here's a picture of the traces on the upper membrane which is why it's a mirror image.

User uploaded file

You can see how all the keys are interconnected such that a failure of the "E, R, T, Y" trace would cause the entire set of keys to go down.

The interconnecting trace is about .5 mm wide so the tiniest anything will cause problems.

Here's a picture of corrosion on a trace that was causing an intermittent problem:

User uploaded file

and here's a very enlarged of the contractor area of an "S" key that was driving me nuts. It would automatically add an "s" at random times. Sometimes it would just start typing "sssssss" while the curser was just parked on a line.

The tiny hair was what was causing the problem. It would take closer examination to determine if it was a metal fragment or an ordinary hair. (We have a cat.)

User uploaded file

I would need a microscope stage and a nano probe to determine if it was resistive (conductive) or not.

May 12, 2015 2:45 AM in response to spudnuty

Thanks so much for the detailed explanation. It could be the issue, although the sporadic nature makes me still believe that it is software related. It just seems to have some sort of lag to it. I can actually hold the key downs, and in about 2 seconds it will work. it seems be acting randomly as a sticky key. Needless to say, it has been one of the most annoying issues I have had from Apple. Just in typing this reply, I've come close to throwing this laptop across the room.

May 12, 2015 7:48 AM in response to Alias7

Hi,


My problem definitely seems to be HW related. Since I replied here I have never managed to get those keys to work again.

I since have been using a bluetooth keyboard without any problems, and have also used another (usb wireless) also without problems.


I still notice that the area where those keys are located is particularly hot.


I will be sending it to be repaired as soon as I have an alternative, because this is my working machine.

Some keys not working intermittently r t y u i o

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