Macbook pro 13" making click noise, grinding noise, getting too hot, battery life is getting shorter and getting slower

I brought my macbook in september 2013 and letely it has been having many problems. A few months ago I noticed that Its battery is getting lower. It ran out of battery in 3 hours although it is only a few month old. I used to take all the precautions I could. Eversince I got the macbook I put it on charging only when the battery level is around 5% and remove it from charging when fully charged as I know if you keep it plugged in even though it's fully charged, it can effect your battery life. So I wen't to the genious bar and they found no problem with the macbook. They still kept it for thorough check for a few days. After few weeks of getting it back I hear a funny clicking sound from my macbook but I didn't bring my laptop in because I'm a computer science student and I have to do a lot of programming. I decided to give it to them after my quarter ends. after some days I hear a grinding noise from my macbook "I think it is coming from the fan." A few days after this the laptop gets to a temprature that I can't even touch it. I decided to go and have it checked out but by that time both the noises stopped and the temperature in the apple store was low enough to keep my macbook at a normal temperature and as expected they didn't find any problem with my macbook "AGAIN!" but they told me to drop it in for them to open it up and check each part as soon as I backup my data and I don't need a genious bar appointment for this. It started making those noises again and I recorded the noise as a proof that It is making noise but I could only record the grinding noise as it louder compared to clicking noise. I went to another store closer to me for dropping off my macbook but they didn't take it because I didn't have an appointment, astonishing right? now I make an appointment for next week and by the time the noises are gone but the overheating persists. I try to copy some of the important files to a USB2.0 and it took me more than 20 minutes to transfer 1.77 gigs of data. The "GENIOUS" again finds no problem but since I recorded the griding sound they will replace the fan because and I quote "I know fan has short lifespan and it can make these noises sometimes" whereas the last genious said your machine is perfectly fine because i didn't had proof of it making noise so he didn't knew that fan has short life span I mean why would he? Its a perfectly healthy machine except it is making clicking noise, grinding noise, taking too long for data transfer and can potentialy burn my hands if I work on it for too long. I almost forgot to mention according to the genious that the data transferring problem i had could be because of faulty usb drive although it has been working perfectly fine till now and I heven't moved it from the table where I kept it since I last transferred some data onto it. He said that "I would be a fool to go into science of it without knowing which device is faulty." according to this so called "GENIOUS" and I quote again "the macbook pro is a mechanical device and it will make that clicking noise forever beacuse it has moving parts inside it. I have a $70000 mercedes and I don't complain about its engine making noise because it is supposed to." I mean why would he? he is a freaking genious and if his mercedes's engine makes noise so should my macbook because there is no problem in comparing a cars engine with a notebooks hard disk drive. Everyone should spend their hard earned money on a $1400 macbook just to hear it making an irritating clicking noise right? I agree I am a fool because I coudn't figure out how to record that clicking noise so that I could show him.


Can anyone suggest me what action should I take in order to get a refund or get my macbook repaired by them before I run out of warranty?

MacBook Pro

Posted on Jun 14, 2014 11:50 PM

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5 replies

Jun 15, 2014 3:48 PM in response to hridayam

hridayam,


whether you can get a refund or not depends upon in which country you’d purchased the MacBook Pro.


If your MacBook Pro is a non-Retina model, then that clicking/grinding noise might be a soon-to-fail internal hard disk. (The Retina models have SSDs, so if that’s what you have, the clicking/grinding noise would be from some other component.)


You should start charging your battery when it reaches 20%; by waiting until it reaches 5%, you will shorten the battery’s lifetime.


Have you tried running your MacBook Pro’s Apple Hardware Test, to see if it can identify any problems?


If your local Genius has a $70,000 Mercedes, why is he working in an Apple store? Perhaps you should consider taking your MacBook Pro to a different Apple store or Apple-authorized service center?

Jun 15, 2014 11:16 PM in response to Melophage

I got the macbook pro from california and its a non-retina. The apple store has run some tests and they have found no problem with the macbook just like every other time but the problem still persist. The genious also said the problem is because when I updated my macbook there was a partition made in the disk. One part stores all the old data and the other part the new data and so when the macbook tries to access the old data, it makes the click sound.

I wonder why it just decided to make the sound after several months of update, maybe it decided to store more data in the old part. Maybe I am wrong, after all I only have common sence on my side but the genious he has done all the analysis and talks with science on his side. I will just change the apple store or maybe consider buying a windows notebook. Others companies might actually employ educated people for helping customers

Jun 16, 2014 1:21 AM in response to hridayam

hridayam,


since it was purchased in the US, a refund is not available to you nine months after your purchase.


If the clicking is a forewarning of its internal disk failing, then note that a hard disk can fail at any time; it could happen the day that you purchase it, or it could happen ten years after you purchase it, or at any time in between. The clicking has nothing to do with the disk having more than one partition.


Have you tried running your MacBook Pro’s Apple Hardware Test yet, to see if it can identify any problems?

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Macbook pro 13" making click noise, grinding noise, getting too hot, battery life is getting shorter and getting slower

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