Q: my phone won't recognize my thumb print

I charaged my phone overnight and now this morning it won't recognize my thumb print and the salesperson at Verizon didn't set up a pin number for me.

iPhone 5s

Posted on Jun 15, 2014 5:38 AM

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Q: my phone won't recognize my thumb print

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by braden85,

braden85 Jun 17, 2014 9:07 AM in response to dafrey44
Community Specialists

Jun 17, 2014 9:07 AM in response to dafrey44

Hi dafrey44,

You may want to use this article to help you troubleshoot this issue with your Touch ID sensor:

iPhone 5s: Using Touch ID
http://support.apple.com/kb/HT5883

Thanks for being a part of the Apple Support Communities!

Regards,
Braden
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