mahanaplatform
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Q: Keynote: Some images are missing

Ever since I upgraded to Keynote 6.2 and Mac OS 10.9.3 my images are deleted somewhere between me saving the file, and retrieving the file again later.

 

Last night I was working on a brand new presenation I created (not upgraded or imported). Everything looked great. I saved the file on my computer. The next day I opened up the presentation to work on it, and I received that warning dialog and about half of my images were gone. I cannot tell if there is any common trait between the ones that were gone, or not.

 

This is causing me to lose hours and hours of work. I'm either going to switch to Powerpoint, or downgrade my Keynote. Not sure which.

 

I see lots of people with this same issue, but under different circumstances than mine.

 

Has anybody successfully resolved this issue?

OS X Mavericks (10.9.3)

Posted on Jun 15, 2014 11:07 AM

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mahanaplatform

Q: Keynote: Some images are missing

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  • by glenn.elliott.london,

    glenn.elliott.london glenn.elliott.london Jun 16, 2014 12:18 AM in response to mahanaplatform
    Level 1 (4 points)
    Jun 16, 2014 12:18 AM in response to mahanaplatform

    Hi there,

     

    I've just posted a similar question. I get this every time I move the file between devices - it always drops images when moving, no matter what method I use to transfer the file.

     

    A workaround I have found is to always move the file after Compressing it (zipping it). Then it never drops images.

     

    So are you moving it from one device to another? Moving betrween folders on a device seems fine, its moving between device that always does it, it happens with all of my Keynote files, so it's not just one corrupt file.

  • by mahanaplatform,

    mahanaplatform mahanaplatform Jun 16, 2014 9:18 AM in response to glenn.elliott.london
    Level 1 (0 points)
    Jun 16, 2014 9:18 AM in response to glenn.elliott.london

    Ah! That is perhaps the missing piece of the puzzle.

     

    I use Google Drive to synchronize the folder on my computer with my Google Drive in the cloud. Thinking back on it, I probably created the presentation on my home computer, then tried to open the presentation on my work computer. Bam. Missing images.

     

    I will have to run a test to confirm, but I feel very certain that this is most likely the culprit.

     

    The new Keynote file format seems to contain multiple files, and that probably was the catalyst.

     

    Unfortunately, that means that your zip file workaround will not work for me.

  • by glenn.elliott.london,

    glenn.elliott.london glenn.elliott.london Jun 16, 2014 1:55 PM in response to mahanaplatform
    Level 1 (4 points)
    Jun 16, 2014 1:55 PM in response to mahanaplatform

    Hi there,

     

    I'm certain that will be it. We use Google Drive also here and have exactly the same problem with it - the files always drop images when synced over Google Drive.

     

    It sounds messy, but what you have to do is when you finish working on a file, always remmeber to Compress a copy to create a zip and then delete the original. Then your ZIP files syncs and it will be fine.

     

    I suspect this is related to another odd behaviour - which is if you upload a Keynote 6 file into Google Drive using the Google Docs web interface, it appears as an unpacked folder, which it did not in the earleir version of keynote.

  • by abwou,

    abwou abwou Jun 17, 2014 12:02 AM in response to glenn.elliott.london
    Level 1 (0 points)
    Jun 17, 2014 12:02 AM in response to glenn.elliott.london

    Don't know if the problem I'm experiencing is related, the workaround I found might help though: See

    Keynote 6.2 presentation loses links to external media.

  • by Chad Grant,

    Chad Grant Chad Grant Dec 16, 2015 8:12 AM in response to mahanaplatform
    Level 1 (10 points)
    Dec 16, 2015 8:12 AM in response to mahanaplatform

    This is what seems to be working for us.  We are changing ALL files to Package instead of SingleFile.

     

    Save documents as a package or a single file in iWork for Mac - Apple Support