krrish77
Level 1 (0 points)

Q: my I phone 5 is restarting again and again did charged but battery still shows 1% for 30 min then goes to 2 or some time shows 30-40 %, and some times it goes to dead.please help me

my I phone 5 is restarting again and again did charged but battery still shows 1% for 30 min then goes to 2 or some time shows 30-40 %, and some times it goes to dead.please help me

Windows 7, india

Posted on Jun 15, 2014 11:34 AM

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krrish77

Q: my I phone 5 is restarting again and again did charged but battery still shows 1% for 30 min then goes to 2 or some time shows 30- ... more

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  • by matt00,

    matt00 Jun 17, 2014 11:59 AM in response to krrish77
    Level 5 (4,015 points)
    Jun 17, 2014 11:59 AM in response to krrish77

    Hey krrish77,

     

     

    Thanks for the question. If your are experiencing power issues with your iPhone, the following resource may be of help:

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

     

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.

     

    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.

    Learn about LCIs and corrosion.

     

    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.

     

    4. After at least 30 minutes, if:

                   - The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen. Then unplug the phone from power. If it immediately turns off, seek service.

                   - The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.

                   - Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.

     

    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.

                   - If the display turns on, go to step 4.

                   - If the display remains black, go to next step.

     

    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.

     

    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

     

    [...]

     

    My issue is still not resolved. What do I do next?

    Contact Apple Support.

     

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

     

    Thanks,

     

    Matt M.