Hello there, TashaS95.
The following Knowledge Base article offers up some great steps to try when an application isn't functioning as expected:
The following Knowledge Base article offers up some great troubleshooting recommendation for initial troubleshooting:
When performing Step 2, I would recommend closing all open apps. If restarting doesn't help with Step 3, try the recommended resetting as well:
If an app doesn't respond to your input, or doesn't perform as expected, do the following, testing after each step:
If you find the issue persists, then troubleshooting the account would be your next step:
Thanks for reaching out to Apple Support Communities.