iTunes DID recognize new iPad mini, error when updating, now doesn't. Please help. I have a 700 dollar paperweight now.

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iTunes DID recognize new iPad mini, error when updating, now doesn't. Please help. I have a 700 dollar paperweight now.

Today I bought a brand new iPad mini 2, 32 gb. First, I backed up my old ipad mini to my hard drive. Then, I updated iTunes to the newest version. Then, I plugged in the new iPad mini, went through the set up, iTunes was working fine. I registered the iPad, then it suggested i update the iOS on the iPad. This is where things went south. After a few minutes, it stated "cannot update iOS 7 at this time" or something to that effect. Since that point, iTunes will not recognize the iPad. The iPad shows the "connect to iTunes" screen. When I plug it in, I hear the tone suggesting a new device is connected, but nothing happens. I've tried it in DFU mode, no results. I've tried putting it in recovery mode, nothing happens, just the same screen. I've uninstalled iTunes and reinstalled it, following every step suggested through this site/apple support. I even uninstalled and installed an older version of iTunes (10.7) but same result. I've followed all troubleshooting steps, and nothing is working, so please don't suggest the same olf "iOS: Device not recognized in iTunes for Windows" page.

What should I do? Do I have to take this to the geniuses at the store? Will they even be able to help without having access to my computer?

iPad mini (Retina) Wi-Fi, iOS 7.1.1, Windows Vista

Posted on Jun 15, 2014 7:34 PM

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Answer 1

Jun 15, 2014 8:09 PM in response to TarasBulbous

Usually you get recovery mode if iOS encounters an error and stuff isn't installed properly. Here's a few things to try, not in any particular order:

- Reset with Home+Power until Apple logo.

- Try from another computer.

- Shut down the computer, plug iPad in, and restart it.

- Restart Apple AMDS as per here: http://support.apple.com/kb/TS1567

Also go here: http://support.apple.com/kb/TS1538

Install the appropriate drivers if necessary.

Try a different cable, maybe? Is it charging properly?

When you finally get it working, try to always update over-the-air, on the iPad. Updating via iTunes relies on the ever-so-slightly stable USB connection. If that gets messed up, it's all over. With over-the-air updates, the iPad completely downloads the update and installs it from the iPad itself. No wonky USB connections or power failures can interrupt installation.

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Answer 2

TarasBulbous Author

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Jun 15, 2014 8:12 PM in response to The Mac Bot

It doesn't appear to charge, I just got the recovery mode screen described above when I plugged into the wall. I did reset and got the apple logo, but it defaulted back to recovery screen. I'll try the other things, although I only have a work computer to try to plug it into, and security settings won't allow me to install iTunes. If I plug it into a friends comp, is there a point I should stop and disconnect? Don't want it authorizing to another laptop. I'll try the drivers, too. Thanks for your help, friend.

And yeah, from now, I'm updating through the air only. Can I install my backup via the cloud as well?

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Answer 3

Diavonex

Level 9

67,217 points

Jun 15, 2014 8:48 PM in response to TarasBulbous

FORCE IPAD INTO RECOVERY MODE

1. Turn off iPad

2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)

3. Plug USB cable into computer's USB port

4. Hold Home button down and plug the other end of cable into docking port.

DO NOT RELEASE BUTTON until you see picture of iTunes and plug

5. Release Home button.

ON COMPUTER

6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.

7. Select "Restore iPad"...

Note:

1. Data will be lost if you do not have backup

2. You must follow step 1 to step 4 VERY CLOSELY.

3. Repeat the process if necessary.

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Answer 4

Jun 16, 2014 4:24 AM in response to TarasBulbous

Try charging via the wall plug. If you can't, the cable or port might be the issue.

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Answer 5

Jun 16, 2014 4:49 AM in response to TarasBulbous

Yes, if you turned on the backup feature on your device, and made a backup prior to all this, you will be able to restore over-the-air.

I would have edited the other post but the site glitched (?) and said I didn't have permission.

Maybe try booting into Unsigned or Safe Mode:

- Restart computer and hold F8 as soon as it lights up

- Once Windows Advanced Options Menu comes up, pick Safe Mode or Disable Driver Signature Environment and press ENTER

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Answer 6

Jun 16, 2014 6:29 AM in response to TarasBulbous

iPad not appearing in iTunes

http://www.apple.com/support/ipad/assistant/itunes/

iOS: Device not recognized in iTunes for Mac OS X

http://support.apple.com/kb/TS1591

iOS: Device not recognized in iTunes for Windows

http://support.apple.com/kb/TS1538

iTunes for Windows: iTunes can’t contact the iPhone, iPad, or iPod software update server

http://support.apple.com/kb/ts1814

iTunes for Windows: Device Sync Tests

http://support.apple.com/kb/HT4235

IOS: Syncing with iTunes

http://support.apple.com/kb/HT1386

Apple - Support - iPad - Syncing

http://www.apple.com/support/ipad/syncing/

iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing

http://support.apple.com/kb/ts4062

iOS: “Not enough free space” alert when trying to sync

http://support.apple.com/kb/ts1503

You may need to delete iTunes on your computer and then reinstall.

How To Completely Uninstall and Remove All Traces of iTunes

http://zardozz.com/zz/2008/04/how-to-completely-uninstall-and-remove-all-traces- of-itunes.html/

 Cheers, Tom 😉

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Answer 7

Jun 16, 2014 6:41 AM in response to TarasBulbous

This editing thing is crazy, i was able to edit posts just fine last night. 😕

Anyway, your iPad probably will show no signs of charging since it's in recovery mode and doesn't seem to have an OS. Try plugging the cable into your iPad mini to see if it charges. Both iPads use identical cables.

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