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iPhone stuck“verifying” mail account in Settings app

I was having problems with one of my email accounts in Mail not being able to send mail, so I tried to make some changes to the incoming mail server settings in the Settings app on my iPhone 4S. However, it appears to be stuck on “verifying” and I can’t exit out of the window or go to any other of my settings within the Settings app. All I get is a spinning circular icon next to the word it’s trying to “verify.” It’s been going on for a half hour or longer now. All my other apps work fine, I just can’t access anything within Settings. I’ve never had this happen before, or heard of anyone else with the same problem. Any suggestions?

Posted on Jun 16, 2014 6:42 PM

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Question marked as Top-ranking reply

Posted on Jan 31, 2018 11:31 AM

Hi All,

Try using your iphone data (not WiFi) and try again.


I, too, had this problem. Swiping-out of the Setting screen kills the "verify" attempt- that is for sure, as @Norm123 suggested. Then I realized that I was on a WiFi with email ports blocked-therefor "Verify" was never able to verify. It was only when I switched off WiFi that i could continue to verify account successfully.


-Antonio

7 replies
Question marked as Top-ranking reply

Jan 31, 2018 11:31 AM in response to bagpipeguy

Hi All,

Try using your iphone data (not WiFi) and try again.


I, too, had this problem. Swiping-out of the Setting screen kills the "verify" attempt- that is for sure, as @Norm123 suggested. Then I realized that I was on a WiFi with email ports blocked-therefor "Verify" was never able to verify. It was only when I switched off WiFi that i could continue to verify account successfully.


-Antonio

Jun 19, 2014 9:50 AM in response to bagpipeguy

Hello bagpipeguy


If you are having issues with accessing Settings, double tap the Home button and swipe up on Settings to close it completely. Then open it back up and then remove the email account that is having issues and then add it back in. For more information and troubleshooting, check out the articles below.


iOS: Force an app to close

http://support.apple.com/kb/ht5137


iOS: Troubleshooting Mail

http://support.apple.com/kb/ts3899


Regards,

-Norm G.

Aug 14, 2015 9:49 PM in response to norm123

Thanks for the helpful instructions - I had gotten stuck in Verifying after making changes to my outgoing mail server settings. I did not have to delete the troublesome email account; I just had to edit them again and got them right on the second try. The successful Verification only took a few seconds. Clearly the Verifying code needs to have a reasonable timeout for a user interface.

iPhone stuck“verifying” mail account in Settings app

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