nadine65
Level 1 (0 points)

Q: Cannot send the picture book I just finished. I get an error message

I finished a book to be printed. When I try to send it to apple, I get a error message. Help please.

MacBook Pro, OS X Mavericks (10.9.3)

Posted on Jun 17, 2014 5:06 AM

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nadine65

Q: Cannot send the picture book I just finished. I get an error message

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  • by Terence Devlin,

    Terence Devlin Terence Devlin Jun 17, 2014 5:08 AM in response to nadine65
    Level 10 (139,537 points)
    iLife
    Jun 17, 2014 5:08 AM in response to nadine65

    And the error message is...?

  • by nadine65,

    nadine65 nadine65 Jun 17, 2014 8:25 PM in response to Terence Devlin
    Level 1 (0 points)
    Jun 17, 2014 8:25 PM in response to Terence Devlin

    The message I get is:

    "An error occurred while contacting the Apple Online Store. Please try again"

     

    Thanks for asking Terence. Hopefully you get an idea on what I could do.

    I am quite frustrated to have spent days making the book as a birthday present and now I am not able to find a way to have it printed.

  • by nadine65,

    nadine65 nadine65 Jun 17, 2014 8:38 PM in response to Terence Devlin
    Level 1 (0 points)
    Jun 17, 2014 8:38 PM in response to Terence Devlin

    I just want to send the book to be printed by apple but get the above message when I press the "buy book" button

  • by Linc Davis,

    Linc Davis Linc Davis Jun 17, 2014 8:44 PM in response to nadine65
    Level 10 (207,963 points)
    Applications
    Jun 17, 2014 8:44 PM in response to nadine65

    iPhoto: Difficulty submitting a book, card, or calendar order

  • by léonie,

    léonie léonie Jun 17, 2014 10:49 PM in response to nadine65
    Level 10 (106,929 points)
    iLife
    Jun 17, 2014 10:49 PM in response to nadine65

    What is your iPhoto version, nadine? You'll need at least Photo books are no longer available for iPhoto iPhoto '08 or earlier.  Apple Photo Services: Product line details for books, cards, and calendars

     

    Can iPhoto render a preview of your book? The error message you are seeing can be caused by your book containing unprintable images. Compare the preview to what you are seeing in iPhoto and look for wrong fonts or missing photos. To create a preview see:  iPhoto, Aperture: Previewing an order in iPhoto or Aperture

    Keep the PDF for your records, until the book has been delivered.

     

    In addition to the trouble shooting measures in the document pointed to by Linc Davis, check the setting for the Print Products Store in the iPhoto Preferences  - you may be trying to buy from the wrong Store:

    Screen Shot 2014-06-18 at 07.26.08GMT+2.png

    The delivery address, billing address, the country of your AppleID, and your credit card must match the country of the selected  Print Products store.  Do not just check, if all entries are looking o.k. - delete the information in the fields for the billing address and the delivery address and type them again. Othewise you may not notice errors caused by additinal white space.

     

    Make sure that  "Express Checkout" is "enabled for your Apple ID on the "Accounts" page of the Apple Store. From Apple's Home Page go to "Store" and "View Account".  Again check the country of the store you are connecting to.

    Screen Shot 2014-06-09 at 22.06.03.png

     

    Screen Shot 2014-06-09 at 21.58.09.png

    If all settings are correct - and your order will still not go through, try the voodoo of ordering while being booted into Safe Mode - this will take care of problems caused by non-standard extensions:

    Mac OS X: Starting up in Safe Mode

  • by nadine65,

    nadine65 nadine65 Jun 22, 2014 9:01 AM in response to léonie
    Level 1 (0 points)
    Jun 22, 2014 9:01 AM in response to léonie

    Léonie, thank you.

    I found the issue : I did not have the country selected for printing.

    iphone, preference, advanced, print product store

    It worked once I fixed this and my book is being printed.

    Thank you to all for trying to help me.

    Really appreciated.

    Nadine

  • by léonie,

    léonie léonie Jun 22, 2014 9:15 AM in response to nadine65
    Level 10 (106,929 points)
    iLife
    Jun 22, 2014 9:15 AM in response to nadine65

    You are welcome.

     

    I found the issue : I did not have the country selected for printing.

    iphone, preference, advanced, print product store

    It worked once I fixed this and my book is being printed.

    Yes, as I suspected. That is exactly the setting my screenshot has been showing.  I hope, your book will turn out great!