A really weird setback. iTunes 7 problem.

Question

A really weird setback. iTunes 7 problem.

Whenever I try to open iTunes, it says that my quicktime version is outdated, and I can't open itunes. I apparently need version 7.1.3, while I only have the measly 7.1. The weird thing is, when I open quicktime and go to help > about, it says I have 7.1.3. What could the problem be?

I've tried the following:
-Repair
-Removing and reinstalling
-Re-downloading the installer and repairing
-Re-downloading and removing, followed by reinstalling

Windows XP

Posted on Sep 13, 2006 4:24 PM

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Answer 1

Sep 13, 2006 4:54 PM in response to What'sAnAlias?

Well, this got buried..

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Answer 2

b noir

Level 9

72,324 points

Sep 13, 2006 5:06 PM in response to What'sAnAlias?

yeah, things are moving pretty quickly here ... reminds me of the iTunes 5.0.0.35 days.

okay, plausibly you might have some skunky QT 7.1 installation configuration information stuck on the PC that is confusing your current itunes.

so let's try this.

head into Add/Remove programs and uninstall any instance of QT that you find in there.

Download and install the Windows Installer CleanUp utility. then use it to check for any leftover QuickTime installation configuration information on your PC. if you find any, remove it with CleanUp:

Description of the Windows Installer CleanUp Utility

... then try a careful standalone QT 7.1 reinstall.

download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.

Quicktime 7.1 Installers … get the one that doesn’t mention itunes

if that install goes through okay, does your itunes launch properly again?

(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)

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