98Jordi
Level 1 (4 points)
iPod

Q: Windows won't stop deselecting like every 8 seconds!! I know what's causing it but don't know how don't know how to fix!!

Help guys!! It's really difficult to type this right now because the text boxes keep deselecting around every 5-10 seconds!! I know what's causing because it says in the console but I can't remove/uninstall it. I can't remove the menubar item and when I searched what's causing it in the finder I found a "uninstall.sh" fille. Apparently, something called "OnlineBackupd" is causing it. Here's a pic of my console. Also I already remove the "OnlineBackupd" thing from my preference pane and Cmd + drag won't remove the menubar icon.

 

http://puu.sh/9ydzi/1a88a30a74.png

 

Also here's the pic of the file I found:

 

http://puu.sh/9ydEX/845fd6a2a7.png

 

The file looks like it tells me how to uninstall it but I don't want to do anything before I know for sure.

 

Please help guys!

iMac, OS X Mavericks (10.9.3)

Posted on Jun 17, 2014 4:15 PM

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98Jordi

Q: Windows won't stop deselecting like every 8 seconds!! I know what's causing it but don't know how don't know how to fix!!

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  • Helpful answers

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  • by dianeoforegon,

    dianeoforegon dianeoforegon Jun 17, 2014 4:26 PM in response to 98Jordi
    Level 5 (5,758 points)
    Mac OS X
    Jun 17, 2014 4:26 PM in response to 98Jordi

    Did you install carbonite, mozy, backblaze or some other backup service?

     

    Log out under the Apple in the Menu bar.

    Hold down the Shift key and log in.

     

    Does this help? If yes, it's a login item. Open System Preferences > Users & Groups > Login items. Look for the culprit and remove.

     

    Download EtreCheck and paste results here for help troubleshooting.

     

    http://www.etresoft.com/etrecheck

  • by 98Jordi,

    98Jordi 98Jordi Jun 17, 2014 4:42 PM in response to dianeoforegon
    Level 1 (4 points)
    iPod
    Jun 17, 2014 4:42 PM in response to dianeoforegon

    No, it's a program from Verizon FiOS. I'll try what you suggested.

  • by 98Jordi,

    98Jordi 98Jordi Jun 17, 2014 4:43 PM in response to 98Jordi
    Level 1 (4 points)
    iPod
    Jun 17, 2014 4:43 PM in response to 98Jordi

    And I also removed it login items earlier. So I'm not sure.

  • by 98Jordi,

    98Jordi 98Jordi Jun 17, 2014 4:45 PM in response to 98Jordi
    Level 1 (4 points)
    iPod
    Jun 17, 2014 4:45 PM in response to 98Jordi

    Okay, I just tried it and it didn't work, all I know is that the OnlineBackup thing is probably not compatible with Mavericks.

  • by dianeoforegon,

    dianeoforegon dianeoforegon Jun 17, 2014 5:10 PM in response to 98Jordi
    Level 5 (5,758 points)
    Mac OS X
    Jun 17, 2014 5:10 PM in response to 98Jordi

    The etrecheck report will show all the Launch Agents, Launch Daemons along with other hidden files that would need to be removed.

     

    I would check for an uninstaller. That would be the easiest option, but often these uninstallers leave files. That's whay the report is good to verify what needs to be removed.

  • by 98Jordi,

    98Jordi 98Jordi Jun 17, 2014 5:19 PM in response to 98Jordi
    Level 1 (4 points)
    iPod
    Jun 17, 2014 5:19 PM in response to 98Jordi

    Now, it seems to have stopped for now. Thanks for your time, and I will reply again if it happens again.

     

    and here's the report:

     

    EtreCheck version: 1.9.12 (48)

    Report generated June 17, 2014 at 5:15:40 PM PDT

     

    Hardware Information:

              iMac (27-inch, Mid 2011) (Verified)

              iMac - model: iMac12,2

              1 2.7 GHz Intel Core i5 CPU: 4 cores

              12 GB RAM

     

    Video Information:

              AMD Radeon HD 6770M - VRAM: 512 MB

                        iMac 2560 x 1440

     

    System Software:

              OS X 10.9.3 (13D65) - Uptime: 0 days 1:53:16

     

    Disk Information:

              ST31000528AS disk0 : (1 TB)

                        EFI (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) / [Startup]: 939 GB (575.71 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

                        BOOTCAMP (disk0s4) /Volumes/BOOTCAMP: 60.34 GB (18.41 GB free)

     

              OPTIARC DVD RW AD-5690H disk2 : (618.3 MB)

                        disk2s1 (disk2s1) <not mounted>: 58.6 MB

                        disk2s2 (disk2s2) <not mounted>: 66.6 MB

                        disk2s3 (disk2s3) <not mounted>: 44.7 MB

                        disk2s4 (disk2s4) <not mounted>: 58.4 MB

                        disk2s5 (disk2s5) <not mounted>: 58.1 MB

                        disk2s6 (disk2s6) <not mounted>: 50 MB

                        disk2s7 (disk2s7) <not mounted>: 60.8 MB

                        disk2s8 (disk2s8) <not mounted>: 27.3 MB

                        disk2s9 (disk2s9) <not mounted>: 65.7 MB

                        disk2s10 (disk2s10) <not mounted>: 41.7 MB

                        disk2s11 (disk2s11) <not mounted>: 33.7 MB

                        disk2s12 (disk2s12) <not mounted>: 52.9 MB

     

    USB Information:

              Western Digital My Passport 0748 1 TB

                        EFI (disk1s1) <not mounted>: 209.7 MB

                        My Passport for Mac (disk1s2) /Volumes/My Passport for Mac: 999.83 GB (910.1 GB free)

              Microsoft Microsoft Optical Mouse with Tilt Wheel

              Apple Computer, Inc. IR Receiver

              Apple Internal Memory Card Reader

              Apple Inc. FaceTime HD Camera (Built-in)

              TOSHIBA External USB 3.0 500.11 GB

                        TOSHIBA EXT (disk3s1) /Volumes/TOSHIBA EXT: 500.11 GB (455.85 GB free)

              Apple Inc. BRCM2046 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information:

              Apple Inc. thunderbolt_bus

     

    Gatekeeper:

              Mac App Store and identified developers

     

    Kernel Extensions:

              [loaded] com.Cycling74.driver.Soundflower (1.5.2) Support

              [loaded] com.ScreamingBee.driver.SBVirtualMic (1.0.4 - SDK 10.8) Support

              [not loaded] com.leapfrog.codeless.kext (2) Support

              [not loaded] com.leapfrog.driver.LfConnectDriver (1.0.6 - SDK 10.0) Support

              [loaded] com.logmein.driver.LogMeInSoundDriver (1.0.2 - SDK 10.5) Support

              [loaded] com.logmein.hamachi (1.0) Support

              [not loaded] com.mice.driver.Wireless360Controller (1.0.0d11) Support

              [not loaded] com.mice.driver.WirelessGamingReceiver (1.0.0d11) Support

              [not loaded] com.mice.driver.Xbox360Controller (1.0.0d11) Support

              [loaded] com.techsmith.TACC (1.0.2 - SDK 10.8) Support

              [not loaded] com.vara.driver.VaraAudio (1.0.2) Support

              [loaded] net.telestream.driver.TelestreamAudio (1.1.0 - SDK 10.8) Support

     

    Startup Items:

              360ControlDaemon: Path: /Library/StartupItems/360ControlDaemon

              FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon

              iCoreService: Path: /Library/StartupItems/iCoreService

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist Support

              [loaded] com.barebones.authd.plist Support

              [loaded] com.leapfrog.connect.shell.plist Support

              [running] com.logmein.hamachi.plist Support

              [not loaded] com.logmein.logmeinblanker.plist Support

              [not loaded] com.logmein.logmeinserver.plist Support

              [loaded] com.microsoft.office.licensing.helper.plist Support

              [failed] com.splashtop.streamer.SRServiceDaemon.plist Support

              [loaded] com.trendmicro.itis.icore.agent.plist Support

              [loaded] org.macosforge.xquartz.privileged_startx.plist Support

     

    Launch Agents:

              [not loaded] com.adobe.AAM.Updater-1.0.plist Support

              [loaded] com.adobe.AdobeCreativeCloud.plist Support

              [running] com.Affinegy.InstaLANa.plist Support

              [loaded] com.coupons.coupond.plist Support

              [running] com.epson.eventmanager.agent.plist Support

              [running] com.logmein.hamachimb.plist Support

              [not loaded] com.logmein.logmeingui.plist Support

              [not loaded] com.logmein.logmeinguiagent.plist Support

              [not loaded] com.logmein.logmeinguiagentatlogin.plist Support

              [running] com.onlinebackup.daemon.plist Support

              [failed] com.splashtop.streamer.SRServiceAgent.plist Support

              [loaded] com.trendmicro.itis.loginmgr.agent.plist Support

              [loaded] org.macosforge.xquartz.startx.plist Support

              [failed] SBA_ListenerAgent.plist Support

     

    User Launch Agents:

              [loaded] com.adobe.AAM.Updater-1.0.plist Support

              [failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

              [loaded] com.facebook.videochat.[redacted].plist Support

              [loaded] com.google.keystone.agent.plist Support

              [loaded] com.valvesoftware.steamclean.plist Support

     

    User Login Items:

              iTunesHelper

              Dropbox

              TmLoginMgr

              TmLoginMgr

              EpsonLowInkReminderAgent

     

    Internet Plug-ins:

              JavaAppletPlugin: Version: Java 7 Update 45 Check version

              Unity Web Player: Version: UnityPlayer version 3.1.0f4 Support

              Default Browser: Version: 537 - SDK 10.9

              AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support

              FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

              LogMeIn: Version: 1.0.935 - SDK 10.7 Support

              Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update

              QuickTime Plugin: Version: 7.7.3

              LogMeInSafari32: Version: 1.0.935 - SDK 10.7 Support

              SharePointBrowserPlugin: Version: 14.3.8 - SDK 10.6 Support

              CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 Support

              DirectorShockwave: Version: 12.0.9r149 - SDK 10.6 Support

     

    Safari Extensions:

              Shortly: Version: 2.4

     

    Audio Plug-ins:

              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

              AirPlay: Version: 2.0 - SDK 10.9

              AppleAVBAudio: Version: 203.2 - SDK 10.9

              iSightAudio: Version: 7.7.3 - SDK 10.9

     

    iTunes Plug-ins:

              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

     

    User Internet Plug-ins:

              BlueStacks Install Detector: Version: Unknown

              Picasa: Version: 1.0 Support

              Google Earth Web Plug-in: Version: 7.1 Support

     

    3rd Party Preference Panes:

              Fan Control  Support

              Flash Player  Support

     

    Time Machine:

              Time Machine not configured!

     

    Top Processes by CPU:

                   6%          Finder

                   3%          WindowServer

                   1%          fontd

                   1%          quicklookd

                   0%          FanControlDaemon

     

    Top Processes by Memory:

              270 MB          mds_stores

              123 MB          Google Chrome

              98 MB          com.apple.IconServicesAgent

              74 MB          Finder

              74 MB          Dropbox

     

    Virtual Memory Information:

              8.24 GB          Free RAM

              1.81 GB          Active RAM

              864 MB          Inactive RAM

              1.10 GB          Wired RAM

              1.71 GB          Page-ins

              0 B          Page-outs

  • by dianeoforegon,

    dianeoforegon dianeoforegon Jun 17, 2014 5:29 PM in response to 98Jordi
    Level 5 (5,758 points)
    Mac OS X
    Jun 17, 2014 5:29 PM in response to 98Jordi

    I'm not sure what Trend micro manager is but I see two items listed in startup items. If it's a daemon you delete both and let the app make a new one. If it's the app, remove one.

     

    I see a lot of not loaded and failed. I would address those items to be sure they are updated or if you no longer use.

     

    You need to cleanup the LogMeIn. They recently changed their install and it looks like you still have some of the old files.

  • by 98Jordi,

    98Jordi 98Jordi Jun 17, 2014 5:31 PM in response to dianeoforegon
    Level 1 (4 points)
    iPod
    Jun 17, 2014 5:31 PM in response to dianeoforegon

    Trend micro is a program that came with the computer and I can't seem to get rid of them through the login items and I don't utilize LogMeIn anymore.

  • by Kingoftypos,Helpful

    Kingoftypos Kingoftypos Jun 17, 2014 5:48 PM in response to 98Jordi
    Level 3 (757 points)
    Jun 17, 2014 5:48 PM in response to 98Jordi

    Since you don't use LogMeIn any more, I would advise you to uninstall it...

     

    http://help.logmein.com/selfserviceknowledgerenderer?type=FAQ&id=kA030000000DGFw CAO

     

    When you say that you rebooted into safe mode, by pressing and holding the shift key as the Mac is booting up. But it didn't work. What happened when you booted into SafeMode? Did it continue to do this de-selecting while in SafeMode?

     

    KOT

  • by 98Jordi,

    98Jordi 98Jordi Jun 17, 2014 5:57 PM in response to Kingoftypos
    Level 1 (4 points)
    iPod
    Jun 17, 2014 5:57 PM in response to Kingoftypos

    Okay, I cleaned up the LogMeIn, now thw problem is that I can't remove the Verizon menubar icon even after I deleted all the files associated with it with "Secure Empty Trash". Also, the Cmd + drag doesn't work either and it's not in my login items.

  • by Kingoftypos,

    Kingoftypos Kingoftypos Jun 17, 2014 6:07 PM in response to 98Jordi
    Level 3 (757 points)
    Jun 17, 2014 6:07 PM in response to 98Jordi

    What is the name of this Verizon thing?

     

    KOT

  • by Linc Davis,

    Linc Davis Linc Davis Jun 17, 2014 6:09 PM in response to 98Jordi
    Level 10 (208,037 points)
    Applications
    Jun 17, 2014 6:09 PM in response to 98Jordi

    That's "Charter Cloud Drive." You should follow the developer's instructions to remove it, if that's what you want to do. Back up all data locally before making any changes.

  • by 98Jordi,

    98Jordi 98Jordi Jun 17, 2014 6:10 PM in response to Kingoftypos
    Level 1 (4 points)
    iPod
    Jun 17, 2014 6:10 PM in response to Kingoftypos

    It's called Verizon Online Backup, and I tried reinstalling it again to see if it came with a uninstaller, but it didn't.

  • by dianeoforegon,

    dianeoforegon dianeoforegon Jun 17, 2014 6:15 PM in response to 98Jordi
    Level 5 (5,758 points)
    Mac OS X
    Jun 17, 2014 6:15 PM in response to 98Jordi

    Trend Micro is not a default app that was installed. Did you buy a used Mac? If yes, I would recommend backup up your data to an external drive then do an erase and install.

     

     

    "OS X: How to erase and install" using Recovery Drive

     

    http://support.apple.com/kb/HT5943

     

    If you want, you can also install OS X on an external drive http://support.apple.com/kb/HT5911, or create an external recovery disk http://support.apple.com/kb/DL1433.

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