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Phone keeps shutting off during Restore

i cant restore my iphone.Its turns off during the beggining off the restore in when the phone turns on or something.Either that when the screen of the "connect phone to itunes" part goes away the phones just turns off(screen cuts black) the phone isnt dead either just off the charger is doesnt turn on,when the charger is on it the phone battery is at 100%.Someone please help

iPhone 4S, iOS 7.1.1

Posted on Jun 17, 2014 8:25 PM

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Question marked as Best reply

Posted on Jun 17, 2014 8:27 PM

Make sure you have the Current Version of iTunes Installed on your computer


iTunes free download from www.itunes.com/download


Then See Here > http://support.apple.com/kb/HT1808


You may need to try this More than Once... Be sure to Follow ALL the Steps...


Take your time... Pay particular attention to Steps 3 and 4.


Some users have reported as many as 8 or 9 attempts were necessary before success.


If the issue persists...


Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...


Be sure to make an appointment first...

1 reply
Question marked as Best reply

Jun 17, 2014 8:27 PM in response to Jeenxi

Make sure you have the Current Version of iTunes Installed on your computer


iTunes free download from www.itunes.com/download


Then See Here > http://support.apple.com/kb/HT1808


You may need to try this More than Once... Be sure to Follow ALL the Steps...


Take your time... Pay particular attention to Steps 3 and 4.


Some users have reported as many as 8 or 9 attempts were necessary before success.


If the issue persists...


Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...


Be sure to make an appointment first...

Phone keeps shutting off during Restore

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