karls92

Q: I cannot remember my apple id security answer/ow they were imput. can I reset them?

help!

Posted on Jun 17, 2014 9:44 PM

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Q: I cannot remember my apple id security answer/ow they were imput. can I reset them?

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  • by gail from maine,

    gail from maine gail from maine Jun 17, 2014 9:45 PM in response to karls92
    Level 7 (27,065 points)
    iCloud
    Jun 17, 2014 9:45 PM in response to karls92

    Hi karls,

     

    Contact iTunes Support to get them reset:

     

    ACCOUNT SECURITY CONTACT NUMBERS

     

    Cheers,

     

    GB

  • by karls92,

    karls92 karls92 Jun 17, 2014 9:47 PM in response to gail from maine
    Level 1 (0 points)
    Jun 17, 2014 9:47 PM in response to gail from maine

    is this a 24 hour thing? and is it the only way?

  • by Kappy,

    Kappy Kappy Jun 17, 2014 9:47 PM in response to karls92
    Level 10 (271,850 points)
    Desktops
    Jun 17, 2014 9:47 PM in response to karls92

    Alternatives for Help Resetting Security Questions and/or Rescue Mail

     

         1. If you have a valid rescue email address, then use this procedure:

             Rescue email address and how to reset Apple ID security questions.

     

         2. Fill out and submit this form. Select the topic, Account Security. You must

             have a Rescue Email to use this option.

     

         3. This is the only option if you do not already have a valid Rescue Email.

             These are telephone numbers for contacting Apple Support in your country.

             Apple ID- Contacting Apple for help with Apple ID account security. Select

             the appropriate country and call. Ask to speak to the Account Security Team.

     

         4. Account security issues almost always require you to speak directly to an

             Apple representative to securely establish your identity as the account holder.

             You can set it up so that Apple calls you, either immediately or at a time

             convenient to you.

     

                1. Go to www.apple.com/support.

                2. Choose Contact Support and click Contact Us.

                3. Choose Other Apple ID Topics and choose the appropriate topic for

                    your issue.

                4. Follow the onscreen instructions.

     

             Note: If you have already forgotten your security questions, then you cannot

             set up a rescue email address in order to reset them. You must set up

             the rescue email address beforehand.

     

    Your Apple ID: Manage My Apple ID.

                            Apple ID- All about Apple ID security questions.