iTunes could not connect to the iTunes Store. The network was refused...

Select iTunes help menu -> Run Diagnostics... Select Network Diagnostics. Hit OK. Copy the text from that window and post here.

I haven't been able to connect to the store in 5 months. When I click the link the timebar starts moving and then the entire iTunes program shuts down. I followed your instructions above re: the other poster and this is what I got:

Microsoft Windows XP Home Edition (Build 2600)
Dell Computer Corporation Dimension 4300
iTunes 7.0.0.70

Current user is an administrator.

Network Adapter Information

Adapter Name: {B8883CE8-F919-4A8E-B2F1-410A3147A8E3}
Description: CNet PRO200WL PCI Fast Ethernet Adapter - Packet Scheduler Miniport
IP Address: 10.13.13.104
Subnet Mask: 255.255.255.0
Default Gateway: 10.13.13.1
DHCP Enabled: Yes
DHCP Server: 10.13.13.1
Lease Obtained: Wed Sep 13 19:14:00 2006

Lease Expires: Fri Oct 13 19:14:00 2006

DNS Servers: 66.213.162.10
66.213.163.10

Network Connection Information

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No

Firewall Information


Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.

I have the same problem. It started right after installing iTunes 7. Here's the network Diagnostics:

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Hewlett-Packard Pavilion dv8000 (ET831UA#ABA)
iTunes 7.0.0.70

Current user is an administrator.

Network Adapter Information

Adapter Name: {F4300EC3-E197-4E5D-8F6F-0FF21DCDCBC6}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
IP Address: 131.151.188.150
Subnet Mask: 255.255.254.0
Default Gateway: 131.151.189.254
DHCP Enabled: Yes
DHCP Server: 131.151.1.56
Lease Obtained: Wed Sep 13 21:31:07 2006

Lease Expires: Wed Sep 13 22:01:07 2006

DNS Servers: 131.151.1.7
131.151.1.116

Network Connection Information

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused.

HELP ME
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. Dimension 4700
iTunes 7.0.0.70

Current user is an administrator.

Network Adapter Information

Adapter Name: {49943BBB-888D-481D-B47D-ACF69BEC4464}
Description: Linksys Wireless-G USB Network Adapter - Packet Scheduler Miniport
IP Address: 192.168.2.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Wed Sep 13 21:04:10 2006

Lease Expires: Mon Jan 18 22:14:07 2038

DNS Servers: 192.168.2.1

Adapter Name: {68724FF2-A1B8-4C0A-B0AC-B47AA235F99E}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.100.1
Lease Obtained: Fri Jun 02 09:10:58 2006

Lease Expires: Sat Jun 03 09:10:58 2006

DNS Servers:

Network Connection Information

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was terminated unexpectedly.

Same messages as everyone else. Reloaded, ran diagnostics, but still can't access store from Itunes

Microsoft Windows XP Professional Service Pack 2 (Build 2600)
HP Pavilion 061 ED842AA-ABA M7250N
iTunes 7.0.0.70

Current user is an administrator.

Network Adapter Information

Adapter Name: {C854E58C-8C0B-41E8-8639-FCFF59326EBC}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 192.168.1.47
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Sep 13 20:04:05 2006

Lease Expires: Thu Sep 14 20:04:05 2006

DNS Servers: 192.168.1.1

Network Connection Information

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused.

I've been haveing the same problem and its ever since i downlaoded and installed itunes 7... the only thing i can think of to do is to uninstall itunes 7 and reinstall the one that your ipod came with or itunes 6... thats what im gonna do.

Windows XP

ok so that plan didn't work so don't do it... cause you won't be able to open itunes... it come up with a message sayin that it can not open the library becuase it has been created by a newer version of itunes...

Windows XP

wait... i know im back and your probably sick of me... but it DOES work but in order for it to work you need uninstall itunes 7 and reinstall itunes 6 than you need to go into your urser profile on your computer and and go to music and than delete the itunes folder... now you may lose songs if you do this... so do it at your own risk... make back ups of all your music first... than itunes should open and you should be able to get into the itunes store as well... this is what i just did and it worked... i hope this can help you all... if you have any other questions bout this just lemme know... ttyl byes

Windows XP

make sure SSL 3.0 and TLS 1.0 is enabled in the advanced settings tab in internet options in internet explorer (scroll to the bottom of the list)

also update your routers drivers from your manufacturers website

I have SSL and TLS enabled. I'm assuming that it was something with the upgrade to ver. 7, since it started right after that.

The TTL was what my problem was. I was able to browse around the Music Store, but when I went to sign in it would say network error. I went into IE and enabled TTL and it started working right away with Itunes 7. Thanks!

that didn't work for me... i have ssl 1.0, 2.0 and 3.0 enabled.

make sure your firewall has accepted itunes as upgrading it means u need to accept it again or update it in the program list

so make sure itunes and the itunes helper is accepted in your firewall and the windows firewall (although it is best to disable the windows firewall if you have another one installed to avoid conflicts)

how do i check it?