Scott Newman

Q: Could This (new discussion format) Be Any Worse?

I've been participating in the Apple support forums for a good many years. They have been very useful and I've supplied a number of useful support answers. But now it's pretty much all gone. It's very difficult to find specific things and it's now impossible to see, at a glance, how many people have both viewed and replied to individual threads. That's critical for identifying big issues--especially those that accompany a signficiant operating system upgrade. Further, the text is so large that much less information can be displayed on a computer display. Finally, when you go to Apple Support your display is completely taken up by big square blocks--can you say "Windows R/T?" I guess all good things come to an end.

 

The best that Apple Discussions ever was was two changes ago. The previous iteration was tolerable even though it was confusing for newbies.

Posted on Jun 21, 2014 10:42 AM

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Q: Could This (new discussion format) Be Any Worse?

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  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Jul 5, 2014 6:00 PM in response to Goldenbill
    Level 9 (61,390 points)
    Desktops
    Jul 5, 2014 6:00 PM in response to Goldenbill

    I don't think anything you wrote is correct, starting with the assumption that this forum is an Apple product.

     

    >>My conception of this vast wasteland in the making is that the techies assigned to writing new code for Apple are learning the commercial tricks of taking the client to as many pages as possible before arriving at the desired destination, thereby exposing them to as many ads as possible. <<

     

    This forum software is almost exactly Jive version 6, with a few changes (not hardly enough) and I expect none of them were made by Apple programmers.

     

    >>Apple techies are notoriously underpaid (I've heard)<<

     

    Your information is not accurate.

     

    >>Force us to jump to as many ... pages as possible ...<<

     

    Conspiracy theories are much more fun, but the reason this forum operates the way it does is based on incompetent fundamental design of the Jive-6 package, not by any of the features Apple has tried to add back in to compensate for the underlying incompetent design.

     

    >>I'm losing my enthusiasm for Apple at an exponential rate, much to my dismay.<<

     

    Then you are not doing so based on facts.

  • by Goldenbill,

    Goldenbill Goldenbill Jul 5, 2014 6:11 PM in response to Grant Bennet-Alder
    Level 1 (53 points)
    Mac OS X
    Jul 5, 2014 6:11 PM in response to Grant Bennet-Alder

    Grant Bennet-Alder wrote:

     

    I don't think anything you wrote is correct, starting with the assumption that this forum is an Apple product.

     

    >>My conception of this vast wasteland in the making is that the techies assigned to writing new code for Apple are learning the commercial tricks of taking the client to as many pages as possible before arriving at the desired destination, thereby exposing them to as many ads as possible. <<

     

    This forum software is almost exactly Jive version 6, with a few changes (not hardly enough) and I expect none of them were made by Apple programmers.

     

    >>Apple techies are notoriously underpaid (I've heard)<<

     

    Your information is not accurate.

     

    >>Force us to jump to as many ... pages as possible ...<<

     

    Conspiracy theories are much more fun, but the reason this forum operates the way it does is based on incompetent fundamental design of the Jive-6 package, not by any of the features Apple has tried to add back in to compensate for the underlying incompetent design.

     

    >>I'm losing my enthusiasm for Apple at an exponential rate, much to my dismay.<<

     

    Then you are not doing so based on facts.

    Mr. Grant Bennet-Alder!

     

    Thank you for your reply.  As I stated in another post to this thread (which may or may not have arrived since I have become very confused) I don't know how on earth I got into this thread/discussion group.  I am no techie/guru as you are and am out of line to make any assumptions on your level of expertise.  I apologize and thank you for the courtesy of responding in the reasoned manner you have assumed.  I assure you, I am out of this group immediately, thoroughly chastised and rightfully so.

     

    Bon jour mon ami.     ....goldie

  • by Ronda Wilson,

    Ronda Wilson Ronda Wilson Jul 5, 2014 9:14 PM in response to notcloudy
    Level 8 (41,572 points)
    Jul 5, 2014 9:14 PM in response to notcloudy

    notcloudy wrote:

     

    Noticed that it shows RSS feed when viewing content - thought I would give it a go - it didn't show any content - just the RSS face around it.

     

    The earlier formats were GUI - this is just the GUI that converts to gullible user interface.

     

    GUI no longer stands for Graphical User Interface; it stands for just the way it is pronounced — gooey. 

  • by MacPcConsultant,

    MacPcConsultant MacPcConsultant Jul 6, 2014 3:05 PM in response to Scott Newman
    Level 1 (16 points)
    Mac OS X
    Jul 6, 2014 3:05 PM in response to Scott Newman

    I keep getting hourly e-mails indicating this thread is updated, but the link takes me to a flag that the area is not authorized.

  • by deggie,

    deggie deggie Jul 6, 2014 3:07 PM in response to MacPcConsultant
    Level 9 (54,821 points)
    iPhone
    Jul 6, 2014 3:07 PM in response to MacPcConsultant

    That means the post was removed by the moderators. The text should be in the email you received.

  • by PlotinusVeritas,

    PlotinusVeritas PlotinusVeritas Jul 6, 2014 3:10 PM in response to MacPcConsultant
    Level 6 (14,811 points)
    Jul 6, 2014 3:10 PM in response to MacPcConsultant

    MacPcConsultant wrote:

     

    I keep getting hourly e-mails indicating this thread is updated, but the link takes me to a flag that the area is not authorized.

     

     

     

    That is because there were some recent personal attack posts,......by 2 users which were REMOVED due to TOU violations

  • by petermac87,

    petermac87 petermac87 Jul 6, 2014 3:21 PM in response to PlotinusVeritas
    Level 5 (7,402 points)
    Jul 6, 2014 3:21 PM in response to PlotinusVeritas

    PlotinusVeritas wrote:

     

    MacPcConsultant wrote:

     

    I keep getting hourly e-mails indicating this thread is updated, but the link takes me to a flag that the area is not authorized.

     

     

     

    That is because there were some recent personal attack posts,......by 2 users which were REMOVED due to TOU violations

    As I just noticed that many, many of yours have been in similar threads. Perhaps it is time to just move on and continue to help people here. If that is what you are here for, then it is of little inconvenience to adjust to some changes to continue passing on your technical expertise with Apple products and software. Is that not why people frequent these forums in the first place?

     

    Cheers

     

    Pete

  • by deggie,

    deggie deggie Jul 6, 2014 3:25 PM in response to petermac87
    Level 9 (54,821 points)
    iPhone
    Jul 6, 2014 3:25 PM in response to petermac87

    You are 100% correct, almost 95% of his posts here, as well as most of these threads, are in violation of the ToU but with the recent radical change the moderators are apparently allowing some leeway for these threads. Eventually this leniency will end.

  • by Steve Nicholls,

    Steve Nicholls Steve Nicholls Jul 8, 2014 5:23 AM in response to Scott Newman
    Level 4 (1,570 points)
    Apple Watch
    Jul 8, 2014 5:23 AM in response to Scott Newman

    I certainly find that the old forum was better, you could see at a glance if a question had been replied to or not. And if the main reason to change was to stop the spammers hammering the forums then it's already been a waste of time because they already have.

     

    Also, is it just me or when you go to Preferences the options for "Discussion View Style" and "Comment View Style" don't seem to make things look any different whatever you select?

     

    Regards,

     

     

    Steve

  • by turingtest2,

    turingtest2 turingtest2 Jul 8, 2014 9:08 AM in response to Steve Nicholls
    Level 10 (88,170 points)
    Apple TV
    Jul 8, 2014 9:08 AM in response to Steve Nicholls

    See the group of links near top of the Site map of Communities and Categories for your personal content, and bookmark the areas you go to regularly in /content > discussions view so you can see updated content.

     

    As I recall the "threaded" style is only supported for conversations that haven't got too long or deeply nested for it to work, after which Jive switches to "flat", as it has with this thread. "Comments View" occurs at the bottom user tips. I've checked and the distinction between flat and threaded is there.

     

    tt2

  • by Pancenter,

    Pancenter Pancenter Jul 8, 2014 10:32 AM in response to turingtest2
    Level 6 (10,039 points)
    Audio
    Jul 8, 2014 10:32 AM in response to turingtest2

    Has anyone noticed the ultra cheesy notifications when you either solve a forum question or "help" someone. It's like out of kiddie land.

     

    YOU HAVE HELPED SOMEONE!

     

    oh boy oh boy......

     

    Both the original poster's name and the person making the last reply need to be visible at the root level of the forum you're attending... Over the past two years Apple has made remarkable strides in dumbing the whole platform down.  How about listening to the users that supply your #%$^%#$ free technical support for a change.

  • by turingtest2,

    turingtest2 turingtest2 Jul 8, 2014 12:17 PM in response to Pancenter
    Level 10 (88,170 points)
    Apple TV
    Jul 8, 2014 12:17 PM in response to Pancenter

    Well I don't see those because I have all notifications turned off. 

     

    I agree that the loss of information about the most recent poster and the direct link to the most recent post have both made it a little bit harder to help out here efficiently. The message has been passed upstairs, but at this point I'm not sure if it something they can do anything about. Looking at Jive's own implementation of Jive it may be a feature that has been cut.

     

    tt2

  • by Pancenter,

    Pancenter Pancenter Jul 8, 2014 1:05 PM in response to turingtest2
    Level 6 (10,039 points)
    Audio
    Jul 8, 2014 1:05 PM in response to turingtest2

    turingtest2 wrote:

     

    The message has been passed upstairs, but at this point I'm not sure if it something they can do anything about. Looking at Jive's own implementation of Jive it may be a feature that has been cut.

     

    tt2

     

    So Jive is being dumbed down as well?

     

    Let's cut some more useful features and come up with a bloated operating system that cripples Pro Apps.

    Logic Pro runs approximately 30 to 35% less efficiently on the latest OSX incarnation. Graphic systems are bogged down as well.

    I get the distinct impression Mac/OSX as professional RELIABLE system is the last thing on Apple's mind.

  • by PeterBreis0807,

    PeterBreis0807 PeterBreis0807 Jul 8, 2014 1:15 PM in response to Pancenter
    Level 8 (35,825 points)
    Mac OS X
    Jul 8, 2014 1:15 PM in response to Pancenter

    The reply to the forum question: "Could This (new discussion format) Be Any Worse?"

     

    Apparently after todays total outage, the answer is YES!

     

    I don't know who to feel more sorry for, us, the users, or the people who have been handed these Augean Stables as punishment for some transgression against management.

  • by R C-R,

    R C-R R C-R Jul 8, 2014 3:11 PM in response to PeterBreis0807
    Level 6 (17,700 points)
    Jul 8, 2014 3:11 PM in response to PeterBreis0807

    PeterBreis0807 wrote:

     

    The reply to the forum question: "Could This (new discussion format) Be Any Worse?"

     

    Apparently after todays total outage, the answer is YES!

    From what I can tell, the basic problem is there is no better site management software available than Jive, & even it is not very good at meeting the needs of this one.

     

    Consider: this site needs to be usable & maintain reasonable feature parity under OS X, earlier Apple OS versions like OS 9 & Systems 7 & 8, iOS, & even Windows (because Apple makes Windows software too). It needs to handle a huge volume of traffic & provide near realtime content updating throughout a distributed server network serving site users located on at least three continents. It is close to a miracle that it works even as well as it does.

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